- Company: Westpac
- Location: New Zealand (nationwide) (nationwide)
- Salary: Pay not listed
Westpac at a glance
westpac.com.au- Founded 1982
- Employees 37032
SEC filings mentioning "Westpac": 2,354 — search EDGAR
Westpac Banking Corporation is an Australian multinational bank and financial-services group headquartered at Westpac Place in Sydney (ticker WBK). Founded in 1982, it employs about 37,000 people and operates across banking and related services in markets including Australia and New Zealand (nationwide).
6,493 Wikipedia views in July 2026 — a rough gauge of public visibility.
Part-Time Customer Service Representative
Westpac, New Zealand (nationwide) (nationwide)
Part Time, No Remote
Role Overview
Mō te tūranga | About the Role As a Customer Service Representative at Westpac in Kaikohe, you will be the primary point of contact for our customers. Your role involves providing exceptional customer service, solving problems, and guiding them through various financial matters. You will work Monday and Wednesday from 9 AM to 1 PM, totaling 12 hours per week.
Day-to-Day Responsibilities
- Responding to customer inquiries via phone, email, and in-person visits
- Assisting with account management, transaction processing, and financial advice
- Solving customer issues efficiently and effectively
- Maintaining a positive and professional demeanor at all times
What We're Looking For
- A friendly and approachable personality to engage with diverse customers
- Strong problem-solving skills to handle various financial queries
- Excellent communication skills, both verbal and written
- Basic knowledge of banking and finance (training provided)
- Commitment to delivering high-quality customer service
About Westpac
Westpac is a leading Australian bank with operations in New Zealand (nationwide) (nationwide). We are committed to providing our customers with the best possible financial solutions and services.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Westpac online
What people say about Westpac
Public discussion is mixed and mostly macro: Hacker News threads on banks as tech platforms and retail savings, plus recent coverage of Westpac IQ economic notes, share revaluations, and first-half profit misses amid geopolitical risk. No workplace-review scores are in the data.
- It's Getting Harder to Tell Banks from Tech Companies
- Walmart's effort to get customers to build up their savings accounts
- Late But Essential Review
- PSF has withdrawn $1.5M proposal to US Government grant program
Recent news
- Affluent Families Are Paying Tens of Thousands for Financial Advice, and Still Carrying the Risk Alone, WestPac Wealth Partners Warns - PR Newswire
- Australia and NZ Weekly 6 July 2026 - Westpac IQ
- Westpac Banking Group (ASX:WBC) Valuation Reassessed After Recent Share Price Strength - Yahoo Finance
- Australian lender Westpac flags Iran war risks as first-half profit misses estimates - Reuters
- ANZ and Westpac lead broker usage across commercial lending - Broker Daily
Aggregated from public discussions and news; opinions are the authors’ own.
Working in New Zealand (nationwide) (nationwide)
New Zealand (nationwide) / Aotearoa is an island nation in the southwestern Pacific—mainly the North and South Islands—east of Australia across the Tasman Sea. This role is listed for New Zealand (nationwide) and is not remote.
🇳🇿 Relocation safety for New Zealand (nationwide): Very Safe — via Warnely, CC BY 4.0
National unemployment rate in New Zealand (nationwide): 5.1% — via World Bank
GDP per capita in New Zealand (nationwide): $49,591 — via World Bank
Consumer price inflation in New Zealand (nationwide): 2.8% (annual) — via World Bank
Real GDP growth in New Zealand (nationwide): 0.5% (annual) — via World Bank
Average hours worked per year in New Zealand (nationwide): 1,723 — via OECD
About this role & career path
Customer service in banking builds product knowledge, compliance habits, and escalation judgment that can lead toward specialist support, complaints, or branch/contact-centre team roles—subject to vacancies and performance.
Build the skills for this role
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
- Banking basics: KYC awareness, secure handling of customer data, calm de-escalation
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
- Walk through a tough customer call: listen, clarify, resolve or escalate, confirm outcome
- Show comfort with part-time rostering and accurate notes in a regulated bank setting
- If bilingual applies, prepare short examples of serving customers in both languages
Strong fit if you like structured, high-trust customer work in a large bank and can stay calm under volume. Less fit if you need fully remote hours or purely sales-led targets.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Part-Time Customer Service Representative
- Employer Westpac
- Location New Zealand (nationwide) (nationwide)
- Type Part Time
- Pay (from listing) Pay not listed
- Posted August 6, 2026
- Apply by September 6, 2026
- Country New Zealand (nationwide)
- Overview Full job description on this page (201 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — It's Getting Harder to Tell Banks from Tech Companies
- Hacker News — Walmart's effort to get customers to build up their savings accounts
- Hacker News — Late But Essential Review
- Hacker News — PSF has withdrawn $1.5M proposal to US Government grant program
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Employer website
Explore related openings
6 other opening(s) at Westpac on Get A Job.AI
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- Business Manager New Plymouth
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Occupation family: Part-Time Customer Service Representative (Bilingual)
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