Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong fit if you like structured, high-trust customer work in a large bank and can stay calm under volume. Less fit if you need fully remote hours or purely sales-led targets.
As a part-time customer service representative at Westpac, expect handling customer enquiries, account and product questions, and issue resolution through bank channels, with clear documentation and handover between shifts. Bilingual service may matter for diverse customers; pace is service-queue driven rather than pure sales.
No. The listing flags remote as off and places the job in New Zealand.
Westpac is a major Australian banking and financial-services company with a large employee base and public listing.
HubSpot’s Customer Service Fundamentals is free; Alison’s customer service courses are free to learn.
Website: westpac.com.au
Westpac Banking Corporation is an Australian multinational banking and financial services company headquartered at Westpac Place in Sydney.
Public cache only — not an employee review.
Part-time Customer Service Representative - KaikoheWestpac, New ZealandPart Time, No Remote Role Overview Mō te tūranga | About the Role As a Customer Service Representative at Westpac in Kaikohe, you will be the primary point of contact for our customers. Your role involves providing exceptional customer service, solving problems, and guiding them through various financial matters. You will work Monday and Wednesday from 9 AM to 1 PM, totaling 12 hours per week. Day-to-Day Responsibilities Responding to customer inquiries via phone, email, and in-person visits Assisting with account management, transaction processing, and financial advice Solving customer issues efficiently and effectively Maintaining a positive and professional demeanor at all times What We're Looking For A friendly and approachable personality to engage with diverse customers Strong problem-solving skills to handle various financial queries Excellent communication skills, both verbal and written Basic knowledge of banking and finance (training provided) Commitment to delivering high-quality customer service About Westpac Westpac is a leading Australian bank with operations in New Zealand. We are committed to providing our customers with the best possible financial solutions and services. How to Apply To apply, complete your application directly on this page, or you'll be redirected to Westpac's application platform to finish submitting there.
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