Specialist, Document Systems

Join MSD as a Specialist, Document Systems in West Point, Pennsylvania. This is a full-time position where you'll take ownership of our document management infrastructure and drive operational efficiency across the organization.

About the Role

As a Specialist, Document Systems, you'll be the technical expert for our document management platforms and workflows. You'll partner with business teams to streamline document processes, ensure system reliability, and empower users to work more effectively. In this role, you'll make a tangible impact on how MSD manages critical business information and maintains operational excellence.

Day-to-Day Responsibilities

• Administer and maintain document management systems to ensure optimal performance and availability
• Design, configure, and optimize document workflows to meet business requirements
• Provide hands-on technical support and training to end users across the organization
• Monitor system usage, data integrity, and compliance with security protocols
• Identify and resolve technical issues with efficiency and attention to detail
• Collaborate with IT and business stakeholders to identify improvements and process enhancements
• Maintain system documentation and knowledge resources for organizational learning

Requirements

• Demonstrated experience administering or supporting document management systems
• Strong technical troubleshooting and problem-solving capabilities
• Excellent communication skills to explain technical concepts to diverse audiences
• Understanding of data security, compliance standards, and audit requirements
• Strong attention to detail and commitment to data accuracy
• Ability to manage multiple priorities and meet deadlines in a dynamic environment
• Openness to learning new technologies and adapting to changing business needs

More About MSD

MSD is an organization where skilled professionals collaborate to deliver meaningful results. We build a culture centered on innovation, accountability, and continuous improvement. When you join MSD, you become part of a team dedicated to professional growth and industry leadership.

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