Engineering Manager

About This Opportunity

Our talent team is representing a confidential SaaS organization seeking an Engineering Manager to lead platform engineering, customer integrations, and technical delivery. This role sits at the intersection of engineering leadership and customer success, requiring both deep technical expertise and strong cross-functional collaboration skills.

You'll serve as the primary technical leader across engineering, sales, business development, account management, and operations—driving platform capability while providing real-time guidance to customers and internal teams. This position is ideal for someone who thrives in collaborative, solution-oriented environments and enjoys scaling technical processes as organizations grow.

Responsibilities

• Partner with sales and business development as the technical lead throughout customer sales cycles and delivery processes
• Join customer calls to explain API functionality, sandbox environments, data formats, authentication, error handling, and platform constraints
• Lead technical reviews and solution discussions tailored to customer and product requirements
• Answer complex technical questions in real-time to remove blockers and accelerate execution
• Provide detailed post-call follow-ups including technical summaries, architecture diagrams, and next steps
• Serve as the internal and external subject matter expert on the platform, APIs, integrations, and supported workflows
• Advise customers and internal teams on best-practice integration approaches and implementation strategies
• Act as an escalation point for integration-related issues, reducing friction across account management, operations, and engineering
• Define, support, and improve SLAs for technical tickets and customer integrations
• Identify recurring integration issues and drive root-cause resolution with engineering teams
• Create and maintain high-quality technical documentation, including FAQs, integration guides, and implementation resources
• Analyze common integration questions and convert them into scalable knowledge-base content
• Partner closely with engineering to align technical realities with customer-facing messaging
• Provide feedback on product gaps, integration friction, and roadmap risks

What We're Looking For

Required:

• 5+ years of experience as an Engineering Manager, Solutions Engineer, or Technical Lead in a SaaS environment
• Strong experience with APIs, integrations, and technical system design
• Proven ability to explain complex technical concepts to both technical and non-technical audiences
• Experience supporting customer integrations, implementations, or onboarding
• Excellent written and verbal communication skills, including technical documentation
• Highly organized, proactive, and able to operate independently in ambiguous environments

Nice to Have:

• Experience in API-first, fintech, insurtech, or highly regulated SaaS platforms
• Familiarity with carrier integrations or complex third-party ecosystems
• Experience creating presales architecture diagrams or technical enablement materials
• Exposure to ticketing systems and SLA-driven support models

How We Work With You

When you apply through Get A Job.ai, a recruiter from our team will review your background and schedule an initial screening call. If there's a strong match, we'll submit your profile to our client for consideration. Please note that you should apply only through Get A Job.ai—direct contact with the client is not part of this process and may disqualify your application.

Pay

Pay via Get A Job.ai: $130,000 to $155,000 USD annually. Actual compensation may vary based on geographic location, experience, and our client's compensation practices. This position is also eligible for performance bonus or commission, equity compensation, and a comprehensive benefits package including health care, retirement, and paid time off.

Equal Opportunity: Get A Job.ai is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.