Senior Manager – Customer Success

Responsibilities

We are representing a confidential education-technology organization seeking a Senior Manager - Customer Success to lead a team of approximately 10 Customer Success Managers across South East Asia and Oceania. In this role, you will:

• Drive key customer success metrics including account health scores, qualified opportunities, and renewal rates
• Execute and monitor customer success strategy for the region, including health performance tracking, success planning, business reviews, and adoption playbooks
• Hire, develop, and retain a high-performing team of Customer Success Managers, including senior-level contributors
• Serve as an executive sponsor for strategic accounts, building relationships with key customers and traveling to on-site meetings and executive business reviews across Asia and Oceania
• Collaborate cross-functionally with sales, marketing, and product teams to drive company growth objectives
• Collect product feedback to influence roadmap and go-to-market strategy
• Manage key aspects of customer advocacy and marketing initiatives for your territory
• Develop and deliver strategies that drive customer partnership health and revenue through renewals, upsells, and cross-sells

What We're Looking For

Required qualifications:

• 12+ years of Customer Success experience with 5+ years leading teams
• Proven track record driving revenue performance through adoption, retention, and growth initiatives
• Strong executive presence with demonstrated ability to develop deep C-suite relationships in complex accounts
• Excellent communication skills to articulate vision and strategy that motivates teams and influences customer outcomes
• Analytical problem-solving abilities to assess customer performance and define health-improvement strategies
• Entrepreneurial mindset with comfort operating in ambiguous, rapidly-changing environments
• Digital customer success experience is advantageous

Preferred qualifications:

• Experience working across multiple countries in Asia
• Background with corporate, government, and campus customers
• Management of teams with 5+ direct reports
• Proficiency with customer management platforms such as Gainsight and Salesforce

This position is based in Singapore and will require regional travel.

How We Work With You

Our talent team partners with leading organizations to connect exceptional candidates with senior customer success opportunities. When you apply through Get A Job.ai, a recruiter will screen your qualifications and experience. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly, as all applications must be processed through our platform to be considered.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive recruitment practices. We welcome applications from all qualified candidates and provide reasonable accommodations throughout our hiring process.