Customer Success Manager

About This Opportunity

We are representing a confidential outsourcing platform seeking a Customer Success Manager based in the Philippines. This is a fully remote, permanent position working US hours (Eastern Time, 9:00 AM–8:00 PM ET, Monday–Friday).

You will own client relationships on behalf of our client's company—managing retention, driving expansion, and serving as a strategic partner to busy founders and executives. This is not a reactive support role. You'll be accountable for revenue outcomes, proactively protecting accounts, identifying growth opportunities, and turning satisfied clients into long-term advocates.

Responsibilities

• Strategic Account Management & Revenue Growth: Own a segmented portfolio of accounts; maintain 90% gross revenue retention and drive 110%+ net revenue retention through proactive expansion and renewals managed 60–90 days before expiration
• Customer Onboarding & Enablement: Execute a 30-60-90 day onboarding framework; conduct kickoff calls within 24–48 hours of signing; build tailored success plans with milestones and success criteria aligned to client business objectives
• Relationship Management & Communication: Build trusted advisor relationships with C-suite and senior decision-makers; multi-thread across client organizations; own escalations end-to-end from intake through resolution
• Quarterly Business Reviews: Facilitate data-driven QBRs for enterprise and growth accounts with clear presentations on value delivered and strategic recommendations
• Data, Reporting & Process Improvement: Analyze usage data and behavioral patterns to predict churn risk and expansion potential; prepare monthly portfolio health reports; document playbooks and share learnings with the broader team

What We're Looking For

Required Experience:

• 3–5 years of B2B customer success or account management experience managing a portfolio of accounts simultaneously
• Direct ownership of revenue retention and expansion targets, with proven experience from onboarding through renewal
• US market experience—strong understanding of US business culture, SMB challenges, and executive communication norms
• HubSpot proficiency (or expert-level Salesforce with transferable skills) used daily for pipeline and health tracking
• Intermediate to advanced Excel/Google Sheets skills—pivot tables, VLOOKUP/INDEX MATCH, dashboards, trend analysis
• Strong English proficiency, written and spoken, at a level sufficient for daily C-level and Director-level client conversations
• Professional home office setup with high-speed internet (50+ Mbps), headset, and quiet environment

Key Qualities: Strategic relationship builder, proactive problem solver, data-driven thinker, ownership mentality, resilient and adaptable, cross-functional influencer

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will review your application and pre-qualifying questions, then conduct an initial HR interview (45 minutes). Qualified candidates proceed through a panel interview with senior team members, interviews with leadership, and a final round with the head of sales and customer success, followed by a background check.

We submit you to our client and coordinate all interview stages. Please do not contact the client directly.

Pay

Pay via Get A Job.ai: ₱60,000–₱80,000 gross monthly

Employment type: Permanent, Full-Time
Benefits include: HMO coverage (after regularization), 12 vacation days + 10 sick days per year, 13th month pay, SSS, PhilHealth, PAG-IBIG, and paid training

Growth Path: CSM (0–12 months) → Senior CSM (12–24 months) → Team Lead / CS Manager (24–36 months) → CS Director (3+ years). Our client promotes from within—top performers move into leadership, enterprise accounts, and customer success strategy.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.