Remote Customer Service Representative (US Hours)

About This Opportunity

We are representing a confidential client seeking a Remote Customer Service Representative to join their team. This is a full-time independent contractor position working US time zone hours from the Philippines. Our talent team at Get A Job.ai specializes in connecting skilled professionals with growing organizations, and this role offers an excellent opportunity to work with a dynamic team serving clients across multiple industries.

As a customer-facing professional, you'll serve as the primary point of contact for clients, building strategic relationships and ensuring their long-term success. This goes beyond traditional support—you'll drive product adoption, identify growth opportunities, and act as a bridge between clients and internal teams across healthcare, telemedicine, SaaS, and technology sectors.

Responsibilities

Client Relationship Management & Strategic Partnership

• Establish and maintain strong relationships with assigned clients as their trusted point of contact
• Understand clients' business goals, challenges, and needs through regular consultation
• Provide proactive solutions aligned with client objectives
• Communicate regularly via email, phone, video conferences, and other channels
• Handle incoming inquiries, support tickets, and scheduling requests promptly and professionally

Client Onboarding & Product Adoption

• Assist new clients during onboarding, ensuring smooth implementation and setup
• Provide education and training on product features, benefits, and best practices
• Conduct product training sessions to ensure client proficiency
• Monitor early adoption patterns and provide proactive support during critical first 90 days
• Ensure clients achieve early wins and understand value clearly

Account Growth & Performance Monitoring

• Monitor and analyze client usage data to identify trends, opportunities, and potential issues
• Identify opportunities for upselling or cross-selling additional products or services
• Collaborate with sales teams to explore growth avenues and expansion opportunities
• Track and report key performance metrics related to client success and engagement
• Present business reviews showcasing ROI, usage insights, and recommendations

Issue Resolution & Cross-Functional Collaboration

• Act as liaison between clients and internal teams to resolve issues efficiently
• Troubleshoot technical problems and escalate concerns appropriately
• Partner with operations teams to optimize workflows
• Advocate for clients internally, ensuring their voice influences product decisions

Documentation & Reporting

• Maintain up-to-date client interaction records in CRM systems
• Gather client feedback to help improve products and services
• Create and maintain reports on client success metrics and KPIs
• Document best practices and lessons learned for team knowledge sharing

What We're Looking For

Required Qualifications:

• 1-2+ years in customer success, account management, or client-facing roles (preferably in healthcare, telemedicine, SaaS, or technology environments)
• Proven ability to build and maintain strong client relationships
• Exceptional written and verbal communication skills with a compassionate, professional approach
• Strong analytical and problem-solving abilities with a proactive mindset
• Exceptional organizational skills and attention to detail with ability to manage multiple accounts
• Proficient in CRM tools (Zendesk, Salesforce, HubSpot, or similar platforms)
• Experience with communication tools: Email, Slack, Microsoft Teams, Zoom
• Comfortable with scheduling systems like Calendly or Google Calendar
• Proficient in Google Workspace or Microsoft Office Suite
• Self-motivated and adaptable to remote work environments
• Comfortable analyzing usage data and metrics to inform decisions
• High adaptability in fast-paced, technology-driven environments
• Flexibility to work US time zone hours, including weekends and US holidays during peak seasons

Preferred Qualifications:

• Experience in healthcare, telemedicine, pediatric services, mental health, or behavioral health settings
• Background in SaaS, digital health platforms, or AI-powered solutions
• Experience with account growth, upselling, and revenue expansion
• Exposure to HIPAA compliance and handling confidential health information
• Experience conducting business reviews and presenting to stakeholders
• Familiarity with EMR/EHR platforms, project management tools (Notion, Asana, Airtable), or analytics platforms

How We Work With You

Get A Job.ai serves as your dedicated recruiting partner throughout this process. When you apply through our platform at getajob.ai, one of our experienced recruiters will screen your application and qualifications. If there's a strong match, we'll submit your profile to our client for consideration. We handle all coordination and communication during the interview process.

Please apply only through Get A Job.ai. Do not contact the client directly, as all applications must come through our official recruitment channel to be considered.

Benefits of This Role:

• Fully remote position—work from anywhere in the Philippines
• Full-time independent contractor arrangement
• Opportunity for direct mentorship and continuous learning
• Work with international teams and global industry leaders
• Generous PTO in accordance with company policy
• Health coverage (HMO) available after 3 months for full-time contractors in the Philippines

Pay

Compensation is competitive and based on experience and skills. Specific pay details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We welcome applications from all qualified candidates regardless of race, color, religion, gender, national origin, age, disability, or veteran status.