Product Support Specialist

About This Opportunity

We are representing a confidential fintech organization seeking a Product Support Specialist to join their merchant-facing support team in Poland. Our client provides payment solutions to e-commerce businesses globally, and this role sits at the frontline of their merchant experience.

As Product Support Specialist, you will become a subject matter expert in payment processes and platform integrations, helping merchants resolve technical and operational issues efficiently. You'll work closely with Sales, Client Success, Operations, and Engineering teams to deliver high-quality support and contribute to scalable internal processes that improve the customer journey.

Responsibilities

• Provide technical and operational support to merchant partners using various e-commerce platforms
• Investigate and resolve configuration-related issues using diverse troubleshooting techniques
• Collaborate with internal technical and business teams to ensure timely resolution of merchant inquiries
• Manage multiple customer requests simultaneously while maintaining service quality standards
• Contribute to the development and improvement of scalable support processes and workflows
• Communicate product updates, new features, and service enhancements to merchant partners
• Gather and share customer feedback to support product improvements and future development initiatives

What We're Looking For

Required:

• Bachelor's degree or equivalent professional experience
• At least 2 years of experience in Technology, E-commerce, SaaS, or FinTech, preferably in a customer-facing support role
• Ability to manage high volumes of requests efficiently while maintaining a customer-focused approach
• Strong written communication skills with the ability to explain technical concepts clearly and professionally
• Ability to quickly understand complex technical systems, processes, and integrations
• Proven ability to take ownership of projects and drive them to completion while adapting to changing priorities
• Strong analytical and problem-solving skills
• Ability to build positive relationships with customers and internal stakeholders

Nice to Have:

• Experience with major e-commerce platforms such as Shopify, WooCommerce, or Magento
• Exposure to web technologies, APIs, or basic web development concepts
• Experience working with logs, structured data, or technical troubleshooting tools
• Background in payments, fintech, or digital commerce environments

Seniority level will be adjusted based on experience.

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and match you with the right opportunity. We then submit qualified candidates to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through our talent team to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience level and qualifications.

Equal Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.