Genesys Cloud CX Training Specialist

About This Opportunity

We are representing a confidential enterprise client in the contact center technology space. They are undertaking a large-scale platform migration and transformation program across Canada, and our talent team is seeking an experienced Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based training to end users across multiple business units.

This is a remote role based in Canada, supporting a critical transformation initiative.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and workforce management platforms across multiple business units
• Facilitate live and virtual training sessions using a click-through approach focused on guided practice and real-world scenarios rather than slide-based presentations
• Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas
• Validate training environment readiness, including user access, test data, prerequisites, and required system configurations ahead of each session
• Track attendance, participant feedback, assessment completion, and overall training progress; report status to the organizational change management and program leadership
• Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline
• Develop and maintain user-facing job aids, guides, and other supporting learning materials
• Support Train-the-Trainer sessions for line-of-business change champions
• Identify and escalate training readiness risks related to environment availability, content, participant readiness, or session pacing
• Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback

What We're Looking For

• 3+ years of experience delivering end-user training on enterprise software and contact center platforms, such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions
• Proven experience delivering interactive, scenario-based training using adult-learning principles
• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus
• Workforce management platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred
• Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams
• Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs
• Must be eligible to work in Canada

How We Work With You

When you apply through Get A Job.ai, a recruiter from our team will screen your qualifications and experience. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—we manage the introduction and interview coordination process to ensure the best possible outcome for all parties.

Pay

Compensation details will be discussed during the screening process and are competitive with the Canadian market for this level of experience and specialization.

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