Service Specialist – Executive Health Desk

Join Mayo Clinic as a Service Specialist supporting our Executive Health Desk in Rochester, Olmsted County. This full-time position offers the opportunity to deliver exceptional service in one of the nation's most respected healthcare organizations, working directly with patients and leadership to ensure seamless care coordination and administrative excellence.

About the Role

The Service Specialist – Executive Health Desk plays a vital role in supporting Mayo Clinic's commitment to patient-centered care. You'll be at the front line of our Executive Health program, handling incoming inquiries, coordinating appointments, and providing administrative support that keeps our high-touch care model running smoothly. This position requires someone who can balance multiple priorities while maintaining the warmth and professionalism Mayo Clinic is known for.

What You'll Do

• Answer phones and respond to patient inquiries with courtesy and efficiency
• Schedule and manage appointments, ensuring accurate information and timely confirmations
• Greet and check in patients, creating a welcoming first impression
• Maintain detailed records and coordinate information between departments
• Process administrative requests and follow up on outstanding items
• Assist with special arrangements for Executive Health patients
• Support team members and contribute to a collaborative care environment

What We're Looking For

• High school diploma, GED, or equivalent professional experience
• Excellent verbal and written communication skills
• Strong organizational ability and attention to detail
• Comfort with healthcare software and office technology
• Ability to remain calm and professional in a fast-paced setting
• Patient, empathetic approach to customer service
• Reliable attendance and punctuality

About Mayo Clinic

Mayo Clinic is recognized by U.S. News & World Report as top-ranked in more specialties than any other U.S. care provider. We're committed to putting patients first while investing in our employees through competitive compensation, comprehensive benefits, and ongoing professional growth. Rochester is home to our flagship campus and primary care center.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.