- Company: University Of Maryland
- Location: Maryland, US
- Full Time
- Maryland, US
- Apply on company site
University Of Maryland — company details are preparing and update automatically in a few seconds (or refresh).
The University of Maryland is seeking a dedicated Assistant Director of OUA Customer Service Center to lead front-line service operations on its Maryland, US campus. This full-time, on-site leadership role is ideal for a service-oriented professional who thrives on creating exceptional experiences for students, families, and the wider university community.
About the Role
As Assistant Director of the OUA Customer Service Center, you will oversee the daily activities of a busy support team, ensuring every inquiry is handled with accuracy, professionalism, and care. This is a sedentary, office-based position located in Maryland, US, and is not a remote opportunity.
Key Responsibilities
- Direct the day-to-day operations of the University of Maryland's customer service center, maintaining high standards of responsiveness and quality.
- Support, coach, and develop service staff to deliver consistent, helpful assistance to prospective students, applicants, and visitors.
- Prepare and review data, analyze trends, and use findings to improve service workflows and outcomes.
- Resolve escalated questions and refine processes that strengthen the overall customer experience.
Qualifications
- Demonstrated experience in customer service, contact center, or related operational leadership.
- Strong organizational and analytical skills, including the ability to prepare and interpret data accurately.
- Excellent written and verbal communication abilities.
- Capacity to perform sedentary work, including occasionally lifting or moving objects up to approximately 10 pounds and sustained close visual focus for tasks such as reviewing and analyzing information.
- Comfort with repetitive motion involving the wrists, hands, and fingers during routine office activities.
About University of Maryland
The University of Maryland is a respected public institution committed to academic excellence, discovery, and service. Joining the University of Maryland means contributing to a mission-driven environment where supporting students and the campus community is at the heart of everything we do.
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Listing facts
- Role Assistant Director of OUA Customer Service Center
- Employer University Of Maryland
- Location Maryland, US
- Type Full Time
- Posted March 24, 2026
- Apply by 2026-07-29
- Country context US
- Overview Full original description on this page (327 words; rewritten for clarity, not a teaser paste)
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