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Website: umd.edu
The University of Maryland, College Park is a public land-grant research university in College Park, Maryland, United States, near Washington, D.C. Founded in 1856, UMD is the flagship institution of the University System of Maryland.
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The University of Maryland is seeking a dedicated Assistant Director of OUA Customer Service Center to lead front-line service operations on its Maryland, US campus. This full-time, on-site leadership role is ideal for a service-oriented professional who thrives on creating exceptional experiences for students, families, and the wider university community. About the Role As Assistant Director of the OUA Customer Service Center, you will oversee the daily activities of a busy support team, ensuring every inquiry is handled with accuracy, professionalism, and care. This is a sedentary, office-based position located in Maryland, US, and is not a remote opportunity. Key Responsibilities Direct the day-to-day operations of the University of Maryland's customer service center, maintaining high standards of responsiveness and quality. Support, coach, and develop service staff to deliver consistent, helpful assistance to prospective students, applicants, and visitors. Prepare and review data, analyze trends, and use findings to improve service workflows and outcomes. Resolve escalated questions and refine processes that strengthen the overall customer experience. Qualifications Demonstrated experience in customer service, contact center, or related operational leadership. Strong organizational and analytical skills, including the ability to prepare and interpret data accurately. Excellent written and verbal communication abilities. Capacity to perform sedentary work, including occasionally lifting or moving objects up to approximately 10 pounds and sustained close visual focus for tasks such as reviewing and analyzing information. Comfort with repetitive motion involving the wrists, hands, and fingers during routine office activities. About University of Maryland The University of Maryland is a respected public institution committed to academic excellence, discovery, and service. Joining the University of Maryland means contributing to a mission-driven environment where supporting students and the campus community is at the heart of everything we do. How to Apply Ready to take the next step in your career as Assistant Director of OUA Customer Service Center at the University of Maryland in Maryland, US? View the full listing and submit your application to be considered for this full-time opportunity.
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