Technical Support Representative

Unitedcommunications is hiring a full-time Technical Support Representative in Chapel Hill, TN to deliver expert assistance that keeps customers connected and productive every day.

What This Role Involves

This Technical Support Representative position based in Chapel Hill, TN centers on resolving technical questions, guiding users through product features, and ensuring every interaction builds trust and satisfaction. You will serve as a knowledgeable frontline resource for customers seeking clear solutions, while collaborating with teammates to refine support processes that help Unitedcommunications maintain strong service standards in the local market.

Day-to-Day Responsibilities

• Respond promptly to customer inquiries received through phone, email, and chat channels while documenting each case thoroughly.
• Diagnose and troubleshoot hardware, software, and connectivity issues using established diagnostic tools and knowledge resources.
• Walk customers step-by-step through fixes, configuration adjustments, and best practices until their concerns are fully resolved.
• Escalate complex or unresolved tickets to specialized teams and clearly track hand-offs for seamless continuity.
• Update internal databases and share feedback that improves troubleshooting guides and future support quality.
• Maintain a calm, professional tone that turns potentially frustrating moments into positive experiences for every caller.

What We're Looking For

• Strong verbal and written communication skills that let you explain technical concepts in plain, approachable language.
• Proven ability to multitask, prioritize urgent tickets, and stay organized in a fast-paced support environment.
• Foundational technical aptitude covering common operating systems, networking basics, and remote diagnostic software.
• Customer-focused mindset demonstrated through patience, active listening, and a genuine desire to help others succeed.
• High school diploma or equivalent plus any prior experience in technical support, help desk, or related customer service roles.
• Reliable presence for scheduled shifts at the Chapel Hill, TN location and readiness to learn company-specific systems quickly.

About Unitedcommunications

Unitedcommunications is hiring for this role and offers a supportive team environment.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.