- Company: Runpod, Inc.
- Location: Remote, Europe
- Work type: Remote
- Full Time
- Remote, Europe (Remote)
- Apply on company site
- €56,200–€82,500/yr
- Remote
Runpod, Inc. at a glance
runpod.comPrivate funding round disclosed to the SEC: $22.5M offering (filed 2023-12-04) — Form D filing
41 employees covered under a retirement plan (2025 filing) — via DOL Form 5500 / EFAST2
Runpod, Inc. is hiring a remote Technical Support Analyst (L2) to join its globally distributed team, supporting developers across Europe who build and run AI workloads at production scale. If you love untangling complex technical problems and turning frustrated users into satisfied ones, this remote role is for you.
About the Role
As a Technical Support Analyst (L2) at Runpod, you will be the advanced line of defense for customers facing intricate technical challenges. Working remotely from Europe, you'll combine deep troubleshooting with clear, empathetic communication. Please note that this position requires weekend availability based on business needs.
Key Responsibilities
- Resolve escalated, complex technical issues across email, phone, chat, and video (Google Meet, Zoom), keeping customers informed throughout.
- Manage escalated tickets end to end, providing detailed fixes or routing them onward while following up to closure.
- Aim for a CSAT score above 95%, with resolution targets of 24 hours for simpler issues and 72 hours for more involved ones.
- Diagnose root causes using logs, code review, and diagnostic tooling, then implement fixes or workarounds.
- Author and refine troubleshooting guides and knowledge base articles, translating technical detail for non-technical audiences.
- Partner with developers, QA, product, and customer success teams to solve customer problems.
- Guide customers through software installation, setup, and configuration.
Qualifications
- 3+ years in a technical support role and 5+ years total in customer support.
- Bachelor's degree in Computer Science, Software Engineering, IT, or a related field, or equivalent experience.
- 1+ year in software development or 2+ years as a network admin.
- 2+ years with Python, Shell scripting, and SQL; comfort with SSH, terminal commands, and Linux servers.
- Familiarity with applied AI such as inference, fine-tuning, LLM apps, or agentic systems.
- Strong assets: Docker, Datadog, Grafana, CRM tools, and full-stack experience (Django, Flask, PyTorch, React, Node.js, Go).
- Based in Europe; must pass a background check.
About Runpod, Inc.
Founded in 2022, Runpod is the foundational platform powering custom, scalable AI systems for over 500,000 developers worldwide, with an annual recurring revenue run rate above $120M. As a remote-first company, Runpod builds infrastructure for AI workloads across cloud, on-prem, and hybrid environments.
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Terms used in this posting
- remote-first
- The company is organized around remote work as the default, rather than treating it as an occasional exception to in-office work.
- background check
- The employer will verify your history (e.g. employment, criminal record, or credit) as a standard part of the hiring process, usually after a conditional offer.
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Runpod, Inc. online
What people say about Runpod, Inc.
Recent news
- Runpod raises $100M to build the leading cloud platform for AI developers - SiliconANGLE
- Runpod Raises $100M Led by Summit Partners to Accelerate the AI Developer Cloud - PR Newswire
- The National Beat: AI certifications are on the rise — and so are most paychecks - The Business Journals
- /C O R R E C T I O N -- Runpod/ - Yahoo Finance
- AI cloud startup Runpod hits $120M in ARR — and it started with a Reddit post - TechCrunch
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Remote, US
Oregon is a state in the Pacific Northwest region of the United States. It is a part of the Western United States, with the Columbia River delineating much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The 42° north parallel delineates the southern boundary with California and Nevada. The western boundary is formed by the P
Cost of living in Oregon: 3.4% above the national average — via BEA
Minimum wage in Oregon: $16.80/hr — via FRED
Real GDP per capita in Oregon: $62,241 — via FRED
Home prices in Oregon (year over year): +2.0% — via FRED
Median household income in Coos County: $60,313 — via US Census ACS / Data USA
Most recent FEMA-declared disaster in Coos County: Severe Storms, Flooding, Landslides, And Mudslides (Severe Storm), Jul 2025 — via FEMA
Average commute time in Coos County: 19 min — via US Census ACS / Data USA
Most common commute in Coos County: Drove Alone (78%) — via US Census ACS / Data USA
Households with home internet in Coos County: 91% — via US Census ACS / Data USA
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Industry news
- Want a software engineering job? You'll need more than coding skills in the AI era. - Business Insider
- ‘AI code apocalypse’ hasn’t hit engineers as hard as the industry may think - IT Brew
- AI tools have sparked a coding revolution. Software engineers are figuring out what comes next. - Business Insider
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Watch & learn
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Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Technical Support Analyst (L2)
- Employer Runpod, Inc.
- Location Remote, Europe · Remote-friendly
- Type Full Time
- Pay (from listing) €56,200–€82,500/yr
- Posted May 5, 2026
- Apply by 2026-07-21
- Overview Full original description on this page (373 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Technical Support Analyst
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Employer website
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6 other opening(s) at Runpod, Inc. on Get A Job.AI
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Occupation family: Technical Support Analyst
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