- Company: Alltrails
- Salary: Pay not listed
- Work type: Remote
Alltrails at a glance
SEC filings mentioning "Alltrails": 5 — search EDGAR
Private funding round disclosed to the SEC: $1.2M offering (filed 2013-02-04) — Form D filing
248 employees covered under a retirement plan (2025 filing) — via DOL Form 5500 / EFAST2
Product Support Specialist at AllTrails - Remote Position
About the Role
The Product Support Specialist will serve as a direct link between our customers and the teams responsible for building AllTrails. You'll actively listen to understand user experiences, efficiently resolve issues, and ensure root causes are addressed by the appropriate departments such as Product, Engineering, Marketing, Analytics, or Trail Data Operations.
Core Duties
- Closely listen to customer feedback to understand their experiences
- Efficiently resolve user issues
- Identify and escalate root causes of problems to the right teams
- Report directly to the Head of Customer Support
- Ensure users get the most out of AllTrails
Requirements
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Experience in customer support or a related field is preferred
- A passion for the outdoors and outdoor activities
- Flexibility to work remotely with occasional in-person events (San Francisco employees encouraged to come into the office one day per week)
About Alltrails
AllTrails is an app that connects people to their next adventure, making it easier for them to spend time outdoors. Our team operates from remote locations with strong connections to San Francisco CA, Portland OR, Seattle WA, Denver CO, and New York NY. We prioritize positivity, innovation, humility, adaptability, inclusivity, and stewardship in all our work.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Alltrails online
About this role & career path
This role aligns with O*NET Computer User Support Specialists (15-1232.00). Core work includes diagnosing problems, assisting users, installing or repairing software and peripherals, and clarifying system needs with stakeholders.
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Industry news
- AI tools have sparked a coding revolution. Software engineers are figuring out what comes next. - Business Insider
- ‘AI code apocalypse’ hasn’t hit engineers as hard as the industry may think - IT Brew
- Cybersecurity Jobs That Pay More Than Software Engineering - Simplilearn.com
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Build the skills for this role
Build strength in troubleshooting, clear user communication, and basic install/repair workflows. Practice reading technical docs and turning user reports into reproducible steps. No certification resources were provided for this listing.
Be ready to walk through how you diagnose a vague user issue, when you escalate versus fix yourself, and how you explain technical steps to non-experts. Tie examples to remote support, documentation, and coordinating with product or engineering.
Strong fit if you enjoy remote customer-facing technical help, patient troubleshooting, and turning messy tickets into clear resolutions for a consumer product like Alltrails.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Product Support Specialist
- Employer Alltrails
- Work mode Remote
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 21, 2026
- Apply by September 20, 2026
- Overview Full job description on this page (236 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Product Support Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Explore related openings
Occupation family: Product Support Specialist
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