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Be ready to walk through how you diagnose a vague user issue, when you escalate versus fix yourself, and how you explain technical steps to non-experts. Tie examples to remote support, documentation, and coordinating with product or engineering.
Strong fit if you enjoy remote customer-facing technical help, patient troubleshooting, and turning messy tickets into clear resolutions for a consumer product like Alltrails.
As a Product Support Specialist at Alltrails (remote), a typical day centers on helping users get unstuck with product and technical issues. You would dig into diagnostics, read manuals or confer with users, and answer questions about how software or related systems behave.
Build strength in troubleshooting, clear user communication, and basic install/repair workflows. Practice reading technical docs and turning user reports into reproducible steps. No certification resources were provided for this listing.
Yes. The listing is marked remote for Alltrails.
Per O*NET 15-1232.00, expect user support, diagnostics, installs/repairs, and coordinating on system needs.
No certification family or resources were supplied for this job, so treat certs as optional unless Alltrails states otherwise in the posting.
Public-domain labor data — prepare examples for 2–3 of these.
Product Support Specialist at AllTrails - Remote Position About the Role The Product Support Specialist will serve as a direct link between our customers and the teams responsible for building AllTrails. You'll actively listen to understand user experiences, efficiently resolve issues, and ensure root causes are addressed by the appropriate departments such as Product, Engineering, Marketing, Analytics, or Trail Data Operations. Core Duties Closely listen to customer feedback to understand their experiences Efficiently resolve user issues Identify and escalate root causes of problems to the right teams Report directly to the Head of Customer Support Ensure users get the most out of AllTrails Requirements Excellent communication skills, both written and verbal Strong problem-solving abilities Experience in customer support or a related field is preferred A passion for the outdoors and outdoor activities Flexibility to work remotely with occasional in-person events (San Francisco employees encouraged to come into the office one day per week) About Alltrails AllTrails is an app that connects people to their next adventure, making it easier for them to spend time outdoors. Our team operates from remote locations with strong connections to San Francisco CA, Portland OR, Seattle WA, Denver CO, and New York NY. We prioritize positivity, innovation, humility, adaptability, inclusivity, and stewardship in all our work. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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