Personal Care Specialist

Green Thumb is hiring a Full Time Personal Care Specialist in Belleview, Florida to deliver personalized, knowledgeable guidance that helps patients and customers select the right products and consumption methods for their needs.

The Opportunity

In this Full Time Personal Care Specialist position at Green Thumb you will serve as a warm, well-versed resource for every person who enters the dispensary. Your work centers on building genuine connections, sharing accurate product education, and supporting compliant retail operations that further wellness through cannabis in Belleview, Florida.

What You'll Do

• Greet and assist patients and customers throughout their time in a close-contact retail space
• Educate individuals on product options, consumption approaches, and safety during each interaction
• Recommend appropriate, effective, and secure regimens drawn from current product knowledge and stay updated on the menu
• Contribute to a communicative, positive, service-oriented workplace
• Help verify accuracy of order deliveries
• Provide daily operational support to managers so the store runs smoothly and remains fully compliant, including routine activities, upkeep, and resolution of reported issues or complaints
• Uphold local and state cannabis regulations
• Keep the sales floor stocked and the store appearance orderly and compliant
• Maintain required hard-copy files
• Follow security measures and safety procedures

Complete workstation assignments set by management during scheduled shifts, covering front-of-house areas (check-in, sales floor, POS via kiosk/in-store/pre-order, curbside, roll-thru), back-of-house functions (fulfillment, receiving, replenishment, inventory counts), cleanliness and presentation standards, and other duties as assigned.

Perform sustained physical tasks for the length of a shift: move throughout the dispensary to help patients and customers, remain stationary when required, communicate with individuals and groups, operate POS, computer, and office equipment/software for word processing, databases, spreadsheets and email, prepare orders by moving products, examine details such as dates of birth or order information, independently transport inventory and materials up to 30 pounds, and position yourself to access materials in storage. Expect a patient- and customer-facing setting that may include outdoor work in changing weather and exposure to cannabis or related allergens.

Skills & Qualifications

• At least one year of customer service experience, preferably in specialty customer-facing retail
• Ability to work varying shifts including mornings, days, nights, and weekends to meet business needs
• Reliable, dependable attendance
• Must be 21 years of age or older
• Must pass all required background checks, including state-specific cannabis employment requirements
• Valid driver’s license or state ID
• Must remain compliant with all legal and company cannabis regulations
• Prior cannabis experience is not required
• Consistently strong customer service skills
• Interest in continually learning about cannabis, cannabinoids, the endocannabinoid system, Green Thumb products, and therapies (prior knowledge preferred)
• Ability to form and maintain effective working relationships
• Good listening and clear verbal and written communication with different audiences
• Experience with point-of-sale systems
• Understanding of applicable cannabis laws, safety rules, local codes, company policies, and procedures
• Ability to follow directions and incorporate constructive feedback
• Professional integrity when handling confidential information and complying with HIPAA

More About Green Thumb

Green Thumb’s mission is to promote well-being through the power of cannabis. Team members practice quiet confidence, focus on finishing the work, treat their role as a privilege and act of service, value honest open communication, welcome collaborative ideas from any source, and maintain a growth mindset grounded in well-being.

We believe our workforce should reflect the communities we serve and actively foster inclusion across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought. This commitment flows from our wellness mission and includes advancing economic opportunity in communities most affected by past drug policies through hiring and local involvement. Green Thumb is proud to be an equal-opportunity workplace.

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