Patient Experience Representative I – Sports Medicine (Waltham)

Boston Children's Hospital is hiring a full-time Patient Experience Representative I to support its Sports Medicine department at the Waltham, Massachusetts location.

About the Role

As a Patient Experience Representative I at Boston Children's Hospital's Waltham Sports Medicine clinic, you'll serve as a frontline resource for patients and their families — helping coordinate the administrative side of care so clinical staff can focus on what they do best. This is a fully onsite position with a set schedule of Monday through Friday, 9:30 AM to 6:00 PM.

What You'll Do

• Greet and check in patients and families, creating a welcoming and efficient front-desk experience
• Coordinate scheduling, registration, and appointment workflows for Sports Medicine visits
• Verify patient demographics and insurance information at each encounter
• Manage incoming calls, direct inquiries to the appropriate clinical or administrative teams, and handle follow-up communications
• Prepare and maintain accurate patient records in compliance with hospital privacy and documentation standards
• Assist with referral coordination and prior authorization processes as needed
• Collaborate closely with clinical staff to support smooth patient flow throughout the department
• Respond to patient and family concerns with professionalism, empathy, and a commitment to service excellence

What We're Looking For

• Demonstrated ability to work effectively in a fast-paced clinical or administrative environment
• Strong interpersonal and communication skills — written and verbal — with a patient-centered approach
• Comfort working with electronic health record (EHR) systems and standard office software
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• A collaborative mindset and willingness to work closely under supervision while building professional skills
• Prior experience in a healthcare, customer service, or administrative support role is a plus

About Boston Children's Hospital

Boston Children's Hospital is consistently ranked among the top pediatric medical centers in the United States. Its Sports Medicine program at the Waltham campus provides specialized orthopedic and rehabilitation care to young athletes and active patients across the region. Joining this team means contributing to a mission-driven organization where every interaction shapes the experience of children and families during some of their most critical moments.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.