Park Lead

Urban Air Adventure Parks seeks an experienced Park Lead for our Sunset Hills, Missouri location. This is a full-time management position where you'll oversee all operational activities and lead a dynamic team dedicated to delivering exceptional guest experiences every day.

About the Role

As Park Lead, you are the operational backbone of our facility. You'll manage everything from guest arrivals through departure, ensuring safety standards are met, team members are engaged and performing at their best, and every visitor—whether enjoying open play or attending a private event—leaves with lasting memories. You'll work directly with ownership and regional leadership to drive business growth, optimize staffing, and maintain the high-energy atmosphere that defines Urban Air Adventure Parks.

Key Responsibilities

• Oversee daily site operations, including opening and closing procedures, facility maintenance, and guest flow management
• Lead, train, and motivate your team to deliver outstanding customer service and enforce all safety protocols
• Manage scheduling, staffing levels, and performance to meet operational demands and business objectives
• Coordinate and oversee birthday parties, private events, and special programming to maximize revenue and guest satisfaction
• Monitor facility safety and compliance; conduct regular equipment inspections and address maintenance issues promptly
• Resolve guest concerns and staff issues with professionalism and sound judgment
• Build and sustain a positive, team-oriented workplace culture that reflects Urban Air's values

What You Bring

• Proven leadership and management experience in a fast-paced, guest-facing environment
• Excellent customer service instincts and the ability to handle challenging situations calmly
• Strong work ethic, reliability, and a genuine enthusiasm for creating positive experiences
• Solid understanding of operational management, budgeting, and team coordination
• Ability to learn the nuances of the business and grow into a strategic partner for the location
• Safety awareness and commitment to maintaining a secure, compliant facility

About Urban Air Adventure Parks

Urban Air Adventure Parks is a leading indoor entertainment destination offering thrilling attractions, recreational activities, and event spaces for families and groups of all ages. We're committed to creating memories, fostering team environments, and delivering world-class hospitality in every community we serve.

Ready to Apply?

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