Mitre 10 MEGA Kapiti Customer Service Zone Manager

Mitre 10 MEGA Kapiti, New Zealand - Customer Service Zone Manager

What This Role Involves

The Customer Service Zone Manager at Mitre 10 MEGA in Kapiti, New Zealand is responsible for the operations of the Checkouts and Customer Service Desk teams. This role also oversees the Drive Thru Service Desk Teams with a hands-on approach to day-to-day operations.

What You'll Do

• Ensure smooth operation and efficiency of checkouts, customer service desks, and drive-thru services
• Lead and inspire teams to deliver exceptional customer experiences
• Elevate team performance through effective communication and coaching
• Handle customer inquiries and complaints in a professional manner
• Implement strategies to enhance sales and customer satisfaction

What You Bring

• Passion for providing excellent customer service
• Demonstrated ability to lead and inspire teams
• Strong communication skills, both verbal and written
• A good sense of humor and the ability to maintain a positive attitude under pressure

More About Mitre 10 MEGA

Mitre 10 MEGA is a leading retailer in New Zealand, offering a wide range of products from automotive supplies to home improvement essentials. Our Kapiti store is committed to providing top-notch customer service and supporting our team members to achieve their full potential.

Apply Today

This is a full-time position with 85 hours per fortnight. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.