Virtual Medical Receptionist / RN Care Coordinator

name seeks a highly skilled Virtual Medical Receptionist / RN Care Coordinator based in the Philippines (nationwide) (nationwide), with a Registered Nurse background and proven medical Virtual Assistant experience to provide expert patient communication and clinical care coordination for our musculoskeletal specialty practice. You'll serve as the primary clinical voice for older adult patients, requiring flawless English communication, advanced medical literacy, and the specialized knowledge to build immediate trust in complex orthopedic and pain management care.

About the Role

In this position, you will manage sophisticated patient interactions and specialty clinical workflows far beyond standard reception work. Your nursing credentials combined with medical reception expertise enable you to navigate complex musculoskeletal specialty workflows with confidence and compassion, serving as a trusted clinical contact for patients navigating chronic pain and rehabilitation.

Your Responsibilities

• Manage high-volume inbound and outbound calls with professional warmth, clarity, and genuine empathy for older patients with musculoskeletal conditions
• Coordinate provider schedules with precision, balancing new consultations, routine follow-ups, urgent adjustments, and procedure preparation
• Execute secure digital patient communication through Spruce and internal team coordination via Google Chat and Google Workspace
• Maintain accurate medical documentation and communication records within eClinicalWorks (eCW)
• Provide specialty care coordination for Workers' Compensation and Personal Injury Protection cases, communicating with patients, attorneys, and case managers
• Build patient relationships through professional service excellence, ensuring each interaction reinforces trust and confidence in our practice

What We're Looking For

• Current Registered Nurse license with minimum 3 years direct clinical experience and at least 2 years Virtual Assistant or Medical Receptionist experience supporting U.S.-based practices
• Direct experience working in Pain Management, Orthopedics, Spine, Chiropractic, Physical Medicine, or related musculoskeletal specialties
• Near-native English fluency (C1 proficiency minimum) with clear pronunciation and minimal accent suited to clear communication with mature adult patients
• Hands-on experience with eClinicalWorks (eCW) required; familiarity with Spruce and Google Workspace preferred
• Full-time availability (40 hours per week) with ability to maintain focused, uninterrupted patient communications from a quiet professional setting
• Practical understanding of Workers' Compensation and PIP processes is highly desirable

Why Join name

You will join a practice that values clinical excellence and genuine patient care. Your unique combination of nursing credentials and specialized medical reception experience enables you to make meaningful impact in the lives of patients navigating pain and mobility challenges. This role offers the professional opportunity to combine your clinical judgment with sophisticated front-office leadership in service of helping older adults access quality orthopedic and musculoskeletal care.

Apply Today

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