Manager Customer Operations

Manager Customer Operations at Alliant Energy - Baraboo, Wisconsin

Position Summary

Alliant Energy is seeking a Manager of Customer Operations to join our team in Baraboo, Wisconsin. This role will be responsible for overseeing customer service operations and ensuring high levels of satisfaction among customers. The ideal candidate will have strong leadership skills and experience in managing customer service teams.

Your Responsibilities

• Oversee the day-to-day operations of the Customer Operations team, including call centers and field services.
• Develop and implement strategies to enhance customer satisfaction and resolve issues efficiently.
• Train and mentor team members to ensure they meet service standards and best practices.
• Analyze data and metrics to identify trends and areas for improvement in customer service operations.
• Collaborate with other departments to ensure seamless integration of services and processes.

What You Bring

• A minimum of 5 years of experience in a management role within the utility or customer service industry.
• Strong leadership skills, including the ability to motivate and develop team members.
• Excellent communication and interpersonal skills for interacting with customers and colleagues at all levels.
• Proven track record of improving operational efficiency and enhancing customer satisfaction.
• Experience in data analysis and using metrics to drive business decisions.

Working at Alliant Energy

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy," it means they take pride in the work we do when disaster strikes, as well as all the days in between. We offer a collaborative environment where safety and customer satisfaction are top priorities.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.