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Prepare concrete examples of leading customer operations: how you set service targets, handled a surge or system outage, coached underperformance, and improved a broken handoff. Be ready to walk through metrics you owned (response time, first-contact resolution, backlog age) and how you partnered with adjacent teams without inventing data you do not have.
Best fit for an operations leader comfortable on-site in Baraboo who can run customer operations day-to-day for Alliant Energy—people leadership, escalation judgment, and steady process ownership matter more than remote flexibility for this listing.
As Manager Customer Operations at Alliant Energy in Baraboo, a typical day centers on leading customer-facing operations: reviewing service metrics and queues, coaching supervisors or specialists, clearing escalations, and aligning staffing with demand. Expect coordination with field, billing, and support partners so customer issues move cleanly from intake to resolution, plus process tweaks that cut repeat contacts and protect service standards.
No. The listing marks remote as off and places the job in Baraboo, Sauk County.
Customer operations work: team coaching, queue and service metrics, escalations, and cross-team coordination at Alliant Energy.
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Website: alliantenergy.com
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Manager Customer Operations at Alliant Energy - Baraboo, Sauk County Position Summary Alliant Energy is seeking a Manager of Customer Operations to join our team in Baraboo, Sauk County. This role will be responsible for overseeing customer service operations and ensuring high levels of satisfaction among customers. The ideal candidate will have strong leadership skills and experience in managing customer service teams. Your Responsibilities Oversee the day-to-day operations of the Customer Operations team, including call centers and field services. Develop and implement strategies to enhance customer satisfaction and resolve issues efficiently. Train and mentor team members to ensure they meet service standards and best practices. Analyze data and metrics to identify trends and areas for improvement in customer service operations. Collaborate with other departments to ensure seamless integration of services and processes. What You Bring A minimum of 5 years of experience in a management role within the utility or customer service industry. Strong leadership skills, including the ability to motivate and develop team members. Excellent communication and interpersonal skills for interacting with customers and colleagues at all levels. Proven track record of improving operational efficiency and enhancing customer satisfaction. Experience in data analysis and using metrics to drive business decisions. Working at Alliant Energy At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy," it means they take pride in the work we do when disaster strikes, as well as all the days in between. We offer a collaborative environment where safety and customer satisfaction are top priorities. How to Apply To apply, complete your application directly on this page, or you'll be redirected to Alliant Energy's application platform to finish submitting there. Please ensure that you highlight your relevant experience and skills in the application process.
Generated for personal interview prep · 2026-08-19 UTC · getajob.ai