Help Desk Operator

Join Printec as a Help Desk Operator in Zagreb, City of Zagreb, Croatia. We are seeking a proactive and customer-centric individual to support our tech-savvy users with their IT needs.

Position Summary

• Provide technical support to users via phone, email, and live chat
• Resolve hardware and software issues promptly and efficiently
• Document and track support cases to ensure thorough resolution
• Assist with the installation and configuration of software and hardware
• Stay updated with the latest technology trends and product updates

Responsibilities

• Handle incoming calls and emails from users seeking technical assistance
• Diagnose and troubleshoot hardware and software issues
• Guide users through problem resolution steps over the phone and via live chat
• Update our knowledge base with useful information and solutions
• Collaborate with IT specialists to resolve complex issues

Who We're Looking For

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Basic knowledge of networking and computer systems
• Experience with help desk software and ticketing systems
• A passion for technology and a willingness to learn

About Printec

• Printec is a leading IT solutions provider in Zagreb, known for our commitment to customer satisfaction and innovation
• We offer a dynamic work environment and opportunities for professional growth
• Our team is diverse and collaborative, with a focus on delivering top-notch service

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.