Front End Team Leader

Join Retail Stores as a Front End Team Leader in Alpena, Alpena County. We're seeking an experienced, committed leader to guide our front-end team and ensure every customer receives outstanding service and support.

Role Overview

As Front End Team Leader, you'll oversee daily front-end operations at our Retail Stores location in Alpena, Alpena County. This full-time leadership role combines hands-on team management with operational oversight, making you responsible for team performance, customer satisfaction, and maintaining the high standards our customers expect. You'll inspire your team to excel while building a collaborative, respectful workplace where everyone contributes to our mission.

Core Duties

• Lead and mentor front-end team members, providing coaching, feedback, and development opportunities
• Oversee checkout operations, customer service interactions, and customer flow management
• Build and manage team schedules to ensure adequate staffing during all business hours
• Enforce company policies, procedures, and customer service standards consistently
• Monitor sales performance and operational metrics, identifying areas for improvement
• Address customer concerns promptly and professionally, resolving issues with care and respect
• Communicate company goals, updates, and initiatives to your team
• Model excellent service, integrity, and work ethic as a frontline leader

Qualifications

• Prior retail supervisory or team lead experience
• Proven ability to motivate, train, and manage diverse team members
• Exceptional customer service skills and dedication to guest satisfaction
• Strong communication and interpersonal abilities
• Experience with point-of-sale systems
• Availability for full-time employment with scheduling flexibility
• Initiative, problem-solving capability, and attention to detail
• Commitment to teamwork, respect, integrity, and continuous growth

About Retail Stores

Retail Stores brings customers quality products at exceptional value. We're built on the foundation that teamwork, genuine care for one another, and authentic communication drive success. Our associates live our values every day: supporting teammates, treating customers with dignity, staying committed to excellence, and always seeking ways to improve. We believe great things happen when people work together with passion and purpose, and we look for leaders who share that vision.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.