Duty Manager

Duty Manager at TFE Hotels in Hobart Region, Tasmania - Full Time, On-site

Role Overview

We are seeking a dynamic and empathetic individual to join our team as a Duty Manager at TFE Hotels. As the heart of our hospitality operations, you will be responsible for ensuring exceptional guest experiences through effective leadership and management.

Responsibilities

• Maintain a high level of guest satisfaction by addressing their needs promptly and effectively
• Supervise and mentor staff to ensure they are performing at their best
• Resolve conflicts and manage difficult situations with professionalism and empathy
• Ensure compliance with all hotel policies, procedures, and safety standards
• Monitor and maintain the cleanliness and presentation of guest areas
• Coordinate with other departments to optimize operational efficiency

Qualifications

• Proven experience in a leadership role within hospitality or related industries
• A strong understanding of customer service principles and practices
• Excellent communication, interpersonal, and problem-solving skills
• The ability to work well under pressure and manage multiple tasks simultaneously
• Experience with staff scheduling and performance management

Why Join TFE Hotels

At TFE Hotels, we believe in creating a positive and inclusive workplace culture. Our team members are at the core of our success, and we offer opportunities for personal and professional growth. With us, you will have the chance to make a real difference in people's lives while enjoying a rewarding career.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!