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Expect scenarios on escalated guest issues, understaffed shifts, safety incidents, and balancing brand standards with Hobart property realities. Prepare concise examples of calm decision-making, team briefing, and post-incident documentation.
Strong fit if you enjoy hands-on hospitality leadership, calm under pressure, and ownership of a live hotel floor rather than pure desk work. Less ideal if you prefer fully remote, non-customer roles.
As Duty Manager for TFE Hotels in the Hobart Region, you would typically lead the on-shift frontline: guest recovery, room and public-area standards, staff rostering and briefings, incident logs, and handovers between teams. Evenings and weekends often mean being the senior on-site contact for check-ins, complaints, safety, and supplier or emergency coordination across the property brand mix TFE operates.
Build people leadership, guest recovery, and shift operations discipline. Free starting points:
No. The listing is on-site in the Hobart Region, Tasmania (remote flag is 0).
Lead the shift: guest service recovery, team coordination, standards, and on-site problem solving for the property.
Yes—Saylor Business & Management and Google Project Management intro resources, both free per the cert list.
Duty Manager at TFE Hotels in Hobart Region, Tasmania - Full Time, On-site Role Overview We are seeking a dynamic and empathetic individual to join our team as a Duty Manager at TFE Hotels. As the heart of our hospitality operations, you will be responsible for ensuring exceptional guest experiences through effective leadership and management. Responsibilities Maintain a high level of guest satisfaction by addressing their needs promptly and effectively Supervise and mentor staff to ensure they are performing at their best Resolve conflicts and manage difficult situations with professionalism and empathy Ensure compliance with all hotel policies, procedures, and safety standards Monitor and maintain the cleanliness and presentation of guest areas Coordinate with other departments to optimize operational efficiency Qualifications Proven experience in a leadership role within hospitality or related industries A strong understanding of customer service principles and practices Excellent communication, interpersonal, and problem-solving skills The ability to work well under pressure and manage multiple tasks simultaneously Experience with staff scheduling and performance management Why Join TFE Hotels At TFE Hotels, we believe in creating a positive and inclusive workplace culture. Our team members are at the core of our success, and we offer opportunities for personal and professional growth. With us, you will have the chance to make a real difference in people's lives while enjoying a rewarding career. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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