Digital Authentication Associate

Digital Authentication Associate
Grailed
Anywhere in the World

Position Summary

The Digital Authentication Associate plays a crucial role in ensuring the accuracy and authenticity of products listed on Grailed. This full-time, remote position involves reviewing and authenticating listings before they go live, removing unsafe or non-compliant items, and continuously improving authentication processes.

Key Responsibilities

• Review and authenticate sneaker listings to ensure they meet marketplace standards
• Ensure accurate descriptions (size, condition, accessories, colorway, release information) and correct categorization of products
• Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process
• Respond to community and marketing requests for additional item moderation
• Review authentication defect reports to support continuous improvement efforts
• Train and develop authentication skills by staying up-to-date on sneaker authentication methods, release trends, and counterfeit techniques
• Host training or mentorship sessions with team leads to increase knowledge and contribute to team learning and development
• Assist in building and improving authentication resources, guides, and hard checkpoints
• Support company-wide initiatives and OKRs by understanding the impact of authentication work on defect rates and metrics for the sneaker authentication team
• Evaluate how authentication volume impacts service level agreements (SLA) and operational metrics for the team

What You Bring

Candidates should have a keen eye for detail, strong organizational skills, and a passion for sneakers. Experience in e-commerce or retail is beneficial, as well as knowledge of authentication methods and counterfeit techniques.

Why Join Grailed

Grailed offers a dynamic work environment where you can make a significant impact on the company's success by ensuring the authenticity of its listings. As part of the Authentication Operations team, you will collaborate with leaders in operations and retail to create best-in-class authenticators.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required information is provided to expedite the review process.