Customer Success Manager

Alt Legal is seeking a Customer Success Manager for a full-time remote role open to candidates across the United States. If you thrive on helping clients achieve their goals and want a Customer Success Manager career that centers on relationship-building and measurable impact, this opportunity may be a strong match.

Position Summary

In this remote Customer Success Manager position with Alt Legal, you will own the post-sale client journey for accounts across the United States. You will act as a trusted advisor who ensures clients realize ongoing value, stay engaged, and grow with the company. Success means balancing proactive outreach, clear communication, and close collaboration with internal teams so every customer experience remains consistent and effective. The role suits someone who enjoys structured remote work, takes ownership of outcomes, and treats client retention as a core mission.

Responsibilities

• Lead client onboarding and early adoption so new customers quickly understand processes and reach early milestones.
• Build lasting relationships through regular check-ins, tailored guidance, and timely responses to questions or concerns.
• Monitor account health indicators, surface risks early, and create action plans that protect retention and satisfaction.
• Run business reviews and success planning conversations that align client objectives with available support and features.
• Identify expansion or renewal opportunities by understanding client needs and coordinating smoothly with sales or account teams.
• Partner with product, support, and other internal groups to escalate issues, share feedback, and improve the overall customer experience.
• Track key results such as retention, engagement, and satisfaction using available tools and share clear updates with stakeholders.
• Document account activity and maintain accurate records so handoffs and follow-ups stay organized in a remote setting.

What We're Looking For

• Proven experience in customer success, account management, client services, or a closely related field.
• Excellent written and verbal communication skills suited to remote collaboration with clients across the United States.
• Strong organization, prioritization, and follow-through with the ability to manage multiple accounts independently.
• Comfort analyzing simple metrics, spotting trends, and turning insights into practical next steps.
• Familiarity with CRM or customer success platforms and a willingness to learn internal tools quickly.
• Problem-solving mindset and a calm approach when navigating client challenges or escalations.
• Self-motivation and reliability in a full-time remote Customer Success Manager environment.

More About Alt Legal

Alt Legal is hiring for this Customer Success Manager role and offers a supportive team environment for professionals who value clear priorities and collaborative remote work across the United States.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.