IT Support Engineer

Netrix Global is hiring a full-time IT Support Engineer in Newark, NJ to deliver reliable end-user assistance and keep critical technology systems running smoothly for on-site teams.

Position Summary

This full-time IT Support Engineer position based in Newark, NJ centers on providing responsive technical care that minimizes downtime and strengthens daily productivity. You will serve as a primary point of contact for hardware, software, and network concerns, applying methodical troubleshooting to restore services quickly while documenting every interaction for continuous improvement. The role demands clear communication with colleagues at all levels and a practical focus on maintaining stable desktop environments, mobile devices, and shared infrastructure so the broader organization can operate without interruption. Success depends on balancing reactive ticket resolution with preventive checks that reduce recurring issues across the Newark location.

Core Duties

• Respond to and resolve end-user tickets covering desktop computers, peripherals, operating systems, applications, and connectivity problems.
• Install, configure, and upgrade hardware and software while ensuring compatibility and proper licensing.
• Perform regular diagnostics, updates, and maintenance on workstations, printers, and related equipment.
• Support basic network connectivity, account provisioning, password resets, and access rights.
• Escalate complex incidents according to established procedures and collaborate with internal specialists when needed.
• Maintain accurate logs, knowledge-base articles, and inventory records to improve first-contact resolution rates.
• Advise users on best practices that reduce preventable outages and enhance overall system reliability.

Skills & Qualifications

• Demonstrated ability to diagnose and fix common Windows, macOS, or Linux workstation issues under time pressure.
• Working knowledge of Microsoft 365, email clients, antivirus tools, and standard productivity suites.
• Familiarity with Active Directory, basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi), and remote support utilities.
• Strong customer-facing communication skills and patience when guiding non-technical colleagues through solutions.
• Organized approach to ticket prioritization, documentation, and multi-tasking in a busy support environment.
• Relevant certifications (CompTIA A+, Network+, or equivalent) preferred but not mandatory for candidates with proven hands-on experience.
• Willingness to work on-site full-time in Newark, NJ and adapt to shifting daily priorities.

About Netrix Global

Netrix Global is hiring for this role and offers a supportive team environment.

Applying for This Role

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