- Company: Smile Digital Health
- Location: Toronto, Ontario
- Work type: Remote
Smile Digital Health — company details are preparing and update automatically in a few seconds (or refresh).
Smiledigitalhealth is hiring a full-time Application Support Engineer (Remote Canada) based in Toronto, Ontario. This remote Canada opportunity lets you support advanced platforms while collaborating with teams and clients from the Toronto area.
About This Position
As an Application Support Engineer (Remote Canada) with Smiledigitalhealth in Toronto, Ontario, you will keep critical systems running smoothly through responsive remote assistance. The full-time role centres on client-facing problem resolution, close coordination with development and quality assurance colleagues, and scheduled participation in Tier 2 on-call coverage so that issues mandating elevated attention receive prompt handling anywhere across Canada.
Key Responsibilities
- Investigate and resolve technical challenges raised through support channels arriving from users and stakeholders
- Build and maintain applications plus supporting utilities that streamline project implementation efforts
- Correct defects and introduce improvements within the live production configuration
- Perform work involving cloud environments, Helm chart management, Azure continuous delivery pipelines, Java codebase updates, and configuration documents
- Coordinate regularly with external clients as well as internal engineering and quality assurance specialists to safeguard overall product stability
- Rotate through after-hours Tier 2 support shifts to address elevated-severity incidents when they arise
Skills & Qualifications
- Demonstrated aptitude for diagnosing and clearing support tickets of varying complexity
- Hands-on experience adjusting Java source code and configuration resources
- Working knowledge of cloud infrastructure administration along with Helm charts
- Familiarity with Azure pipelines for automated build and deployment processes
- Ability to partner effectively with both customers and cross-functional product teams
- Readiness to fulfil on-call Tier 2 responsibilities as part of a shared roster
- Competence in crafting lightweight tools that aid implementation projects and ongoing operations
More About Smiledigitalhealth
Smiledigitalhealth advances global health results with an innovative platform and data management solutions that currently operate in more than twenty countries. Ranked nineteenth on Deloitte’s Technology Fast 50 list for 2024, the company helps healthcare participants gather and share information through its leading FHIR-based data liberation technology so that structured data reaches care teams and systems efficiently.
How to Apply
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Listing facts
- Role Application Support Engineer (Remote Canada)
- Employer Smile Digital Health
- Location Toronto, Ontario · Remote-friendly
- Type Full Time
- Posted July 17, 2026
- Apply by August 16, 2026
- Country Canada
- Overview Full job description on this page (344 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Application Support Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
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3 other opening(s) at Smile Digital Health on Get A Job.AI
- Senior Cloud Security Engineer (Remote Canada)
- Senior Solutions Architect (Remote Canada)
- Senior Solutions Architect (Remote US)
Occupation family: Application Support Engineer
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