- Company: Mintsource
- Work type: Remote
- Remote
- New
- Full Time
- Remote
- Apply on company site
Mintsource — company details are preparing and update automatically in a few seconds (or refresh).
Mintsource invites applications for a Customer Success Manager based in Remote on a full-time basis. This opportunity centers on building lasting client value through attentive partnership and strategic guidance.
What This Role Involves
The Customer Success Manager role at Mintsource in Remote requires a dedicated professional who thrives on helping clients maximize outcomes while strengthening ongoing relationships. Day-to-day work centers on proactive outreach, progress tracking, and cross-functional alignment so every account stays healthy and expands over time. Success in this full-time Customer Success Manager position means turning routine interactions into measurable loyalty and growth for the organization and its customers alike.
Key Responsibilities
- Own the full customer journey from initial onboarding through renewal, ensuring smooth adoption and quick time-to-value
- Schedule and lead structured reviews that uncover usage patterns, roadblocks, and expansion possibilities
- Track health indicators across accounts and act early when risk of churn appears
- Coordinate with sales, product, and support colleagues to deliver seamless assistance and solution alignment
- Surface client insights that shape product roadmaps and service enhancements
- Drive retention and net-revenue-retention goals through consultative conversations and clear success plans
- Document all interactions accurately so the broader team maintains complete visibility
Skills & Qualifications
- Solid experience in customer success, client services, or account management environments
- Clear, confident communication skills suited to both executives and day-to-day users
- Hands-on familiarity with common CRM tools and success platforms for pipeline and health tracking
- Analytical mindset capable of turning usage data into actionable recommendations
- Organized approach that balances multiple accounts without sacrificing responsiveness
- Collaborative attitude paired with independent ownership of outcomes
- Demonstrated capacity to meet retention and growth objectives in client-facing settings
Why Join Mintsource
Mintsource is hiring for this Customer Success Manager role and offers a supportive team environment. Professionals who join as Customer Success Manager in Remote will find colleagues focused on shared progress and open collaboration.
How to Apply
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To apply for this job please visit mintsource.bamboohr.com.
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Listing facts
- Role Customer Success Manager
- Employer Mintsource
- Work mode Remote
- Type Full Time
- Posted July 16, 2026
- Apply by 2026-08-15
- Overview Full original description on this page (331 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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