Customer Strategy & Operations

CUSTOMER STRATEGY & OPERATIONS at Circadiahealth in El Segundo, CA - Full Time, No Remote

About the Role

We are seeking a Customer Strategy & Operations professional to join our dynamic team. As part of this role, you will be responsible for driving customer success and operational excellence across our post-acute care networks. Your responsibilities include:

• Developing and implementing strategies to enhance customer satisfaction and retention
• Collaborating with cross-functional teams to optimize operations and improve service delivery
• Analyzing data to identify trends, opportunities for improvement, and areas of risk
• Managing key performance indicators (KPIs) and reporting metrics to senior leadership
• Facilitating customer onboarding and ensuring seamless integration with our technology platform

Key Responsibilities

Your primary duties will include:

• Strategically aligning customer needs with product offerings
• Leading the development of operational processes to support customer success
• Collaborating with sales and marketing teams to ensure alignment on customer strategies
• Maintaining strong relationships with key stakeholders across our network
• Providing regular updates and reports on customer performance and satisfaction metrics

Who We're Looking For

We are looking for a highly motivated individual with:

• A minimum of 5 years of experience in customer strategy, operations, or related field
• Strong analytical skills and the ability to interpret complex data
• Excellent communication and interpersonal skills
• Experience working within healthcare or post-acute care networks is a plus
• A proven track record of driving operational improvements and enhancing customer satisfaction

About the Company

Circadia Health is a growth-stage healthcare AI company dedicated to preventing avoidable hospitalizations and transforming senior-care operations. Our Circadia Intelligence Platform combines contactless sensing, predictive models, and enterprise integrations to provide medical-grade accuracy and operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows.

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.