Customer Service Representative I (Call Center)

Join Impactca as a Customer Service Representative I (Call Center) in Columbus, OH, where you'll be the front line of our customer support operation, handling inbound and outbound calls while delivering exceptional service to clients across our growing customer base.

About the Role

This is a full-time position in our Columbus call center. As a Customer Service Representative I, you'll handle customer inquiries, resolve issues, and process requests through phone communications. You'll work within a structured environment where you'll apply problem-solving skills, follow established protocols, and maintain professional standards with every customer interaction. This role offers the opportunity to develop your customer service career with a company committed to its representatives' success.

Key Responsibilities

• Answer incoming customer calls, respond to inquiries, and provide accurate information about products and services
• Document customer interactions, account information, and transaction details in the company system
• Process customer requests including account changes, billing inquiries, and service-related transactions
• Resolve customer concerns and complaints by identifying root causes and implementing appropriate solutions
• Transfer calls to specialists or management when issues require escalation
• Meet performance metrics including call volume targets, quality standards, and customer satisfaction benchmarks
• Follow company policies, procedures, and compliance requirements throughout all customer interactions

Requirements

• High school diploma or equivalent required
• Clear communication skills and ability to articulate information professionally
• Reliability and consistent attendance
• Basic computer skills and ability to navigate business software systems
• Ability to multitask and manage time effectively during calls
• Customer-focused attitude and commitment to providing quality service
• Professional demeanor and ability to remain calm in high-volume environments

About the Company

Impactca is growing its customer service operations in Columbus. We're building a customer-centric team that values clear communication, professionalism, and results-driven performance. Our call center environment is designed to support representatives with the tools, training, and management guidance needed to succeed in their roles.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.