Customer Service Manager

Bibliu is hiring a Customer Service Manager in Kenosha, WI for a full-time role where you will guide service excellence and strengthen customer relationships throughout the local community.

The Opportunity

This full-time Customer Service Manager position in Kenosha, WI lets you build and lead a high-performing customer support function that consistently delivers responsive, professional interactions. Ideal for professionals searching Customer Service Manager jobs in Kenosha, WI or Customer Service Manager near me, the role centers on elevating service quality, developing team members, and turning customer feedback into lasting improvements while working on-site with a collaborative group.

Core Duties

• Lead daily customer service operations, set clear priorities, and ensure timely, accurate responses to customer inquiries and concerns
• Coach, mentor, and schedule a team of customer service representatives to meet performance goals and maintain high satisfaction standards
• Handle complex escalations, resolve issues efficiently, and serve as the go-to resource for difficult customer situations
• Track key service metrics such as response times, resolution rates, and satisfaction scores, then share insights that drive process refinements
• Develop and update customer service guidelines, training materials, and workflows that keep the team prepared and consistent
• Collaborate with other departments to surface recurring customer themes and recommend practical improvements that enhance the overall experience

What You Bring

• Proven experience supervising or managing a customer service team in a fast-paced environment
• Strong leadership presence with the ability to motivate staff, provide constructive feedback, and foster a positive service culture
• Excellent written and verbal communication skills for clear interactions with customers and internal partners
• Comfort using common CRM platforms and data reporting tools to monitor performance and identify trends
• Analytical mindset focused on continuous improvement and practical problem-solving
• Ability to remain composed under pressure while balancing team needs with customer expectations

About the Company

Bibliu is hiring for this role and offers a supportive team environment that values reliable service leadership.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.