Assistant Service Manager

Assistant Service Manager - Group 1 Automotive
Hawley, Dartford

Position Summary

Group 1 Automotive is seeking an Assistant Service Manager to join our Volkswagen Dartford Retail Centre. This full-time position offers the opportunity to work in a dynamic aftersales department where you will play a crucial role in providing exceptional customer service.

Your Responsibilities

• Manage and coordinate daily operations within the service department, ensuring smooth workflow and adherence to company policies.
• Handle customer inquiries and complaints through face-to-face interactions or over the phone, resolving issues promptly and professionally.
• Maintain accurate records of all service transactions and ensure compliance with regulatory requirements.
• Collaborate closely with the Service Manager to develop strategies for improving department efficiency and customer satisfaction.

Skills & Qualifications

• Demonstrated experience in a similar role within an automotive dealership or related industry.
• Strong interpersonal skills, including excellent communication and negotiation abilities.
• Able to multitask effectively while maintaining high standards of customer service.
• Proficient with computer systems used for inventory management and customer relationship tracking.

More About Group 1 Automotive

Group 1 Automotive is a leading automotive retailer, committed to delivering the highest level of customer satisfaction. We offer competitive compensation packages and opportunities for career advancement within our growing organization.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.