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Best fit if you already know UK dealership service operations and want a hands-on leadership step under a Service Manager at a large multi-brand retailer—not a pure desk or fully remote ops job.
As Assistant Service Manager at a Group 1 Automotive dealership, you would typically support the service manager on workshop flow: booking and prioritising jobs, coordinating technicians and advisors, chasing parts, handling warranty and customer updates, and keeping throughput and quality on track for maintenance and repair work.
Pair those with hands-on service desk, warranty, and workshop scheduling experience.
No. The listing is on-site in Hawley, Dartford (remote flag is off).
It is a large automotive retailer operating dealerships and collision centres, with sales, finance, parts, and service businesses in the US and UK.
No. The listed development resources are free Saylor business courses and free Google Project Management intro materials.
Website: group1auto.com
Group 1 Automotive, Inc. is an international Fortune 300 automotive retailer with automotive dealerships and collision centers in the United States and the United Kingdom. Group 1 sells new and used cars and light trucks, arranges financial services, provides maintenance and repair services, and sells vehicle parts. As of 2024, the company employs over 20,000 people globally.
Public cache only — not an employee review.
Assistant Service Manager - Group 1 AutomotiveHawley, Dartford Position Summary Group 1 Automotive is seeking an Assistant Service Manager to join our Volkswagen Dartford Retail Centre. This full-time position offers the opportunity to work in a dynamic aftersales department where you will play a crucial role in providing exceptional customer service. Your Responsibilities Manage and coordinate daily operations within the service department, ensuring smooth workflow and adherence to company policies. Handle customer inquiries and complaints through face-to-face interactions or over the phone, resolving issues promptly and professionally. Maintain accurate records of all service transactions and ensure compliance with regulatory requirements. Collaborate closely with the Service Manager to develop strategies for improving department efficiency and customer satisfaction. Skills & Qualifications Demonstrated experience in a similar role within an automotive dealership or related industry. Strong interpersonal skills, including excellent communication and negotiation abilities. Able to multitask effectively while maintaining high standards of customer service. Proficient with computer systems used for inventory management and customer relationship tracking. More About Group 1 Automotive Group 1 Automotive is a leading automotive retailer, committed to delivering the highest level of customer satisfaction. We offer competitive compensation packages and opportunities for career advancement within our growing organization. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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