Assistant Service Manager – OpenRoad Toyota Port Moody

OpenRoad Auto Group is hiring an Assistant Service Manager to join the service department at our Port Moody, Greater Vancouver dealership. This is a full-time opportunity to grow your career in automotive service management while supporting a high-performing team at one of Western Canada's leading Toyota dealerships.

What This Role Involves

As Assistant Service Manager at OpenRoad Toyota Port Moody, you'll play a key role in delivering exceptional service experiences to our customers and leading our technical team. You'll work closely with the Service Manager to oversee daily operations, ensure quality standards are met, and help drive customer satisfaction across all service interactions. This position bridges the gap between front-line service staff and management, making it ideal for someone ready to step into a larger leadership role.

Day-to-Day Responsibilities

• Coordinate service scheduling, job assignments, and workflow to maximize efficiency and customer satisfaction
• Oversee service operations and quality assurance, ensuring all work meets OpenRoad's high standards
• Communicate with customers regarding service status, recommendations, and estimates
• Support technicians and service advisors, troubleshooting challenges and resolving issues promptly
• Monitor key service metrics, productivity, and customer feedback to identify improvement opportunities
• Assist with staff training, mentoring, and performance management alongside the Service Manager
• Help maintain a welcoming service environment that reflects OpenRoad's commitment to customer relationships

Skills & Qualifications

• Experience in automotive service, dealership operations, or related management roles
• Demonstrated leadership, problem-solving, and organizational abilities
• Strong communication skills with customers and team members
• Knowledge of service processes, vehicle systems, and customer-focused service delivery
• Ability to multitask, prioritize, and remain calm under pressure
• Proficiency with dealership management systems and computer applications
• Willingness to grow into a full management position over time

About the Company

OpenRoad Auto Group operates multiple dealerships across Western Canada, representing leading automotive brands. We're committed to building genuine relationships with our customers and fostering a workplace where our team members thrive. At OpenRoad Toyota Port Moody, we combine Toyota's reputation for quality with our dedication to service excellence and community values.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.