- Company: Public Storage
- Location: West Indianapolis, Indiana
- Salary: Pay not listed
Public Storage at a glance
publicstorage.com- Founded 1972
- Ticker PSA
Federal funding recipient: largest known award $4K from the Department of Justice (started Jun 26, 2015) — via USAspending.gov
Igf::ot::igf - monthly fees for storage unit
6,309 employees covered under a retirement plan (2022 filing) — via DOL Form 5500 / EFAST2
Registered as a global legal entity (LEI 254900GLQZAD4N7N5Q19, US) — via GLEIF
OSHA safety record: 5 confirmed violations across 3 inspections — via OSHA Establishment Search
Public Storage (NYSE: PSA) is a Glendale, California–based REIT and the largest U.S. self-storage brand. Founded in 1972, it operated about 3,073 facilities and 221 million rentable square feet as of year-end 2024, and also offers tenant insurance and third-party facility management.
4,551 Wikipedia views in July 2026 — a rough gauge of public visibility.
CUSTOMER SERVICE - SELF STORAGE MANAGER
Public Storage — West Indianapolis, Indiana
What This Role Involves
The Customer Service - Self Storage Manager role at Public Storage in West Indianapolis involves managing customer interactions and ensuring a positive experience for all storage unit renters. Responsibilities include resolving customer issues, maintaining inventory accuracy, and providing excellent service to both current and potential customers.
What You'll Do
- Handle customer inquiries via phone, email, and in-person visits
- Assist with the rental process for new customers and renewals
- Maintain accurate records of all transactions and inventory
- Resolve customer complaints and concerns promptly and effectively
- Ensure compliance with company policies and procedures
- Support team members in providing exceptional service to customers
What We're Looking For
- A minimum of 1-2 years of experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail and accuracy in record keeping
- Problem-solving abilities to handle various customer issues
About Public Storage
Public Storage is one of the world's largest self-storage companies, with over 2,300 locations across North America. We offer a wide range of storage solutions and are committed to providing top-notch service to our customers.
Ready to Apply?
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Public Storage online
What people say about Public Storage
- Bitcoin Trends in the First Half of 2015
- Ask HN: Who is hiring? (March 2015)
- Show HN: Stampd.io - A document blockchain stamping service
Recent news
- Shurgard Self Storage to Release Interim Results for the First Half of Fiscal Year 2026 - Inside Self-Storage
- Marcus & Millichap negotiates sale of Public Storage property in Chicago - REJournals
- Public Storage COO Chris Sambar to Resign, Join T-Mobile as Chief Enterprise Officer - TradingView
- Baltimore County to block warehouses, self-storage along scenic byways - Baltimore Sun
- Public Storage (NYSE: PSA) COO exits for new T-Mobile executive role - Stock Titan
Aggregated from public discussions and news; opinions are the authors’ own.
Working in West Indianapolis, Indiana
Weather right now in West Indianapolis, Marion County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Work is based in West Indianapolis, Marion County, Indiana. Indiana is a Midwestern “Hoosier State,” bordered by Lake Michigan, Ohio, Kentucky, and Illinois.
Indiana is a state in the Midwestern region of the United States. It borders Lake Michigan to the northwest, Michigan to the north and northeast, Ohio to the east, the Ohio River and Kentucky to the south and southeast, and the Wabash River and Illinois to the west. Nicknamed "the Hoosier State", Indiana is the 38th-largest by area and the 17th-most populous of the 50 states. The state's capital a
Note: US observes a public holiday on Sep 7 — Labour Day.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 209,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in Indiana: 6.7% below the national average — via BEA
Minimum wage in Indiana: $7.25/hr — via FRED
Real GDP per capita in Indiana: $60,579 — via FRED
Home prices in Indiana (year over year): +4.3% — via FRED
Median household income in Marion County: $63,450 — via US Census ACS / Data USA
Average commute time in Marion County: 24 min — via US Census ACS / Data USA
Most common commute in Marion County: Drove Alone (72%) — via US Census ACS / Data USA
Households with home internet in Marion County: 92% — via US Census ACS / Data USA
Typical climate: average high 63°F / low 44°F year-round (summers around 84°F, winters around 23°F) — via NOAA 1991-2020 Normals
Walkability: Above average walkable — via EPA National Walkability Index
Typical rent nearby: $1,267/mo · $1,473/mo — via HUD Fair Market Rents
- Elevation 238m (781 ft)
Source: Wikipedia (state)
Build the skills for this role
Free customer-service foundations to practice for this role:
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Prepare short stories about calm de-escalation, clear fee explanations, and accurate cash or inventory handling. Expect scenario questions on balancing rental goals with fair service at a self-storage site.
Watch & learn
Video via YouTube.
Best for people who like on-site customer contact, light sales, and independent facility ownership inside a large, publicly traded self-storage operator.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service – Self Storage Manager
- Employer Public Storage
- Location West Indianapolis, Indiana
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 17, 2026
- Apply by September 16, 2026
- Country United States
- Overview Full job description on this page (226 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Bitcoin Trends in the First Half of 2015
- Hacker News — Ask HN: Who is hiring? (March 2015)
- Hacker News — Ask HN: Who is hiring? (March 2015)
- Hacker News — Show HN: Stampd.io - A document blockchain stamping service
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Employer website
Explore related openings
4 other opening(s) at Public Storage on Get A Job.AI
- Customer Service – Self Storage Manager
- Customer Service – Self Storage Manager
- Senior Financial Analyst – Ancillary Business
- Customer Service – Self Storage Manager
Occupation family: Customer Service - Self Storage Manager
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Free for candidates — daily or weekly emails when matching roles go live.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Get free job alerts so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.