- Company: Serco
- Location: Oklahoma City, Oklahoma
- Salary: Pay not listed
Serco at a glance
serco.com- Founded 1929
SEC filings mentioning "Serco": 379 — search EDGAR
Federal funding recipient: largest known award $199.6M from the Department of Defense (started Dec 16, 2011) — via USAspending.gov
Professional support services
12,201 employees covered under a retirement plan (2023 filing) — via DOL Form 5500 / EFAST2
Registered as a global legal entity (LEI 549300IOY1KKX4KLK978, US) — via GLEIF
OSHA safety record: 15 confirmed violations across 6 inspections — via OSHA Establishment Search
Serco Group plc is a British multinational that runs services in defence, health, space, justice, migration, customer services, and transport. Headquartered in Hook, Hampshire, it operates across Europe, the Middle East, Asia Pacific, and North America, is listed on the London Stock Exchange (FTSE 250), and traces its roots to 1929. More: serco.com.
6,880 Wikipedia views in July 2026 — a rough gauge of public visibility.
BUSINESS PROCESS ANALYST II - Serco - Oklahoma City, Oklahoma
The Opportunity
Join Serco in Oklahoma City, where you'll be part of a dynamic team dedicated to supporting our customers with their retirement pensions. This role offers an exciting opportunity to make a difference every day by leveraging your expertise and collaborative skills to impact the servicing of our retirees.
Your Responsibilities
- Analyze and improve existing business processes to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams to identify areas for process optimization.
- Develop and document process improvement plans and recommendations.
- Support the implementation of new or revised processes, ensuring smooth transition and adoption by all stakeholders.
Qualifications
- Bachelor's degree in Business Administration, Management Information Systems, or a related field is required; Master’s degree preferred.
- Minimum 3 years of experience as a Business Process Analyst or similar role.
- Strong analytical and problem-solving skills with the ability to identify areas for improvement in business processes.
- Excellent communication and interpersonal skills, including the ability to work effectively with cross-functional teams.
- Familiarity with process mapping tools and methodologies is desirable.
Why Join Serco
At Serco, you'll have the opportunity to contribute to a mission that directly impacts the lives of retirees. Our team environment fosters collaboration and innovation, allowing you to grow both personally and professionally while making a meaningful difference in the community.
Applying for This Role
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Don't miss out on this exciting opportunity to join our dynamic team and make a real impact!
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Serco online
What people say about Serco
Available signals are news and old forum links, not employee reviews. Recent items cover leisure-centre contract wins, market commentary on the plc, and a Walking With The Wounded partnership on veteran employment. Hacker News hits are sparse and off-topic for day-to-day culture—do not treat them as workplace ratings.
- New Tube for London
- Backdoor found in Linksys, Netgear Routers
- A Start-Up Moves Teachers Past Data Entry
Recent news
- Citi Remains a Buy on Serco Group plc (SRP) - The Globe and Mail
- Serco secures long-term deals across six leisure centres - facilitiesmanagement-now.com
- Price to earnings forward of Serco Group plc – FWB:SEO - TradingView
- Walking With The Wounded partners with Serco to boost veteran employment - Cobseo - The Confederation of Service Charities
- Serco Wins $109M CMS Contract to Support Medicare Error Rate Testing Program - WashingtonExec
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Oklahoma City, Oklahoma
Weather right now in Oklahoma City, Oklahoma: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
This role is on-site in Oklahoma City, Oklahoma. Oklahoma is a landlocked South Central state bordered by Texas, Kansas, Missouri, Arkansas, New Mexico, and Colorado—plan for a metro base in the state’s capital region rather than remote work.
Oklahoma, is a landlocked state in the South Central, Southern, and Southwestern regions of the United States. It borders Texas to the southwest, Kansas to the north, Missouri to the northeast, Arkansas to the southeast, New Mexico to the west, and Colorado to the northwest. Partially in the western extreme of the Upland South, it is the 20th-most extensive and the 28th-most populous of the 50 Uni
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 199,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in Oklahoma: 12.2% below the national average — via BEA
Minimum wage in Oklahoma: $7.25/hr — via FRED
Real GDP per capita in Oklahoma: $51,777 — via FRED
Home prices in Oklahoma (year over year): +2.6% — via FRED
Median household income in Oklahoma County: $65,374 — via US Census ACS / Data USA
Average commute time in Oklahoma County: 22 min — via US Census ACS / Data USA
Most common commute in Oklahoma County: Drove Alone (76%) — via US Census ACS / Data USA
Households with home internet in Oklahoma County: 92% — via US Census ACS / Data USA
Nearby green space: 8 parks within 1.5km — closest is Oklahoma County Courthouse. via OpenStreetMap
Nearest public transit: Memorial Museum (station, 120m). via OpenStreetMap
Nearby history: Main Public Library, listed 2010 (55m away) — via National Register of Historic Places
Typical climate: average high 72°F / low 51°F year-round (summers around 92°F, winters around 31°F) — via NOAA 1991-2020 Normals
Walkability: Most walkable — via EPA National Walkability Index
Typical rent nearby: $1,017/mo · $1,244/mo — via HUD Fair Market Rents
- Elevation 381m (1,250 ft)
Source: Wikipedia (state)
About this role & career path
Aligned to management analysts (O*NET 13-1111.00). Related titles include Business Analyst, Administrative Analyst, Business Consultant, and Business Management Analyst. Progression often moves from process studies into broader improvement, change support, or consulting-style analysis.
Traits that fit this role
- Initiative
- Innovation
- Adaptability
- Achievement Orientation
- Intellectual Curiosity
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 4: Considerable Preparation Needed. Most of these occupations require a four-year bachelor's degree, but some do not. — via O*NET
Industry news
- Troutman Pepper Locke Weekly Consumer Financial Services Newsletter – August 11, 2026 - Consumer Financial Services Law Monitor
- FSI Predictions 2026 - Deloitte
- House Financial Services Committee Invites Public Comment on CFPB Reform Discussion Draft—Stakeholders Have Until August 21 to Weigh In - Consumer Finance Monitor
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Business & Financial Operations occupations earn a national median of $76,859 — via US Census ACS / Data USA
Build the skills for this role
Build strength in requirements gathering, process observation, root-cause analysis, clear recommendation writing, and stakeholder interviews. Practice documenting as-is/to-be flows and implementation plans. No cert package or costs were provided for this family—skip paid cert shopping until a hiring team names one.
Expect scenarios: how you organize messy process data; a time you recommended a procedure change; how you validate a new system with end users; and how you document trade-offs. Be ready to walk through O*NET-style tasks—study design, on-site observation, and implementation follow-up—using concrete examples.
Strong fit if you like structured analysis of real workflows, writing actionable recommendations, and collaborating with operators rather than pure coding. Attractive if you want process work at a large multi-sector contractor; weaker if you need fully remote or pure software-product BA work only.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Business Process Analyst II
- Employer Serco
- Location Oklahoma City, Oklahoma
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 11, 2026
- Apply by September 11, 2026
- Country United States
- Overview Full job description on this page (287 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Business Process Analyst
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Gather and organize information on problems or procedures.
- Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
- Analyze data gathered and develop solutions or alternative methods of proceeding.
- Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
- Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
- Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — New Tube for London
- Hacker News — Backdoor found in Linksys, Netgear Routers
- Hacker News — Backdoor found in Linksys, Netgear Routers
- Hacker News — A Start-Up Moves Teachers Past Data Entry
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Employer website
Explore related openings
5 other opening(s) at Serco on Get A Job.AI
- JSE Fighter Pilot Operations SME
- Senior Export Integration Specialist
- Customer Service Representative III
- Software IPT Lead – Texas Remote (Remote)
- Director Business Development – Remote (prefer the DMV area · Remote)
Occupation family: Business Process Analyst
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Free for candidates — daily or weekly emails when matching roles go live.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Get free job alerts so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.