- Company: Authentic8
- Location: Redwood City, California
- Salary: Pay not listed
Authentic8 at a glance
SEC filings mentioning "Authentic8": 14 — search EDGAR
Federal funding recipient: largest known award $1.6M from the Department of Defense (started Jun 1, 2026) — via USAspending.gov
Purchase of the authentic8 silo for research (sfr) managed attribution solution.
193 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
Help Desk Technician at Authentic8 in Redwood City, California
What This Role Involves
The Help Desk Technician will be the primary point of contact for IT support across Authentic8's hybrid workforce. Responsibilities include endpoint provisioning, troubleshooting, and day-to-day technical support for staff based at the Redwood City office as well as remote employees. The role requires a blend of strong customer service skills and technical expertise to ensure smooth operations.
Core Duties
- Provisioning and managing endpoints for both on-site and remote workers
- Troubleshooting hardware, software, and network issues
- Providing first-level support for a wide range of technical inquiries
- Maintaining accurate records of service requests and resolutions
- Assisting with the deployment and management of security measures
Qualifications
- Technical background in IT support or related field
- Experience with endpoint devices, operating systems, and networking
- Strong problem-solving skills and ability to work independently
- Excellent customer service and communication skills
- Familiarity with ticketing systems and ITIL practices is a plus
Working at Authentic8
At Authentic8, you'll be part of a team that supports some of the world's most sophisticated organizations. The role offers opportunities to learn new technologies and grow your career within a dynamic environment. You will work in a Redwood City office with a mix of on-site and remote colleagues.
Ready to Apply?
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Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Authentic8 online
Working in Redwood City, California
Weather right now in Redwood City, San Mateo County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Redwood City sits on the San Francisco Peninsula in San Mateo County, about 27 miles south of San Francisco and 24 miles northwest of San Jose. The 2020 census counted roughly 84,000 residents; the Port of Redwood City is the only deepwater port on the South Bay. This Help Desk Technician role is on-site in Redwood City, California—expect Peninsula commute patterns and Bay Area tech density. California context: large Pacific Coast state bordering Oregon, Nevada, Arizona, and Baja California.
California is a U.S. state in the Western United States that lies on the Pacific Coast. It borders Oregon to the north, and Nevada and Arizona to the east; it also shares an international border with the Mexican state of Baja California to the south. With over 39 million residents across an area of 163,696 square miles (423,970 km2), it is the largest U.S. state by population and third-largest by
Cost of living in California: 10.7% above the national average — via BEA
Minimum wage in California: $16.90/hr — via FRED
Real GDP per capita in California: $86,110 — via FRED
Home prices in California (year over year): +1.8% — via FRED
Median household income in San Mateo County: $156,000 — via US Census ACS / Data USA
Average commute time in San Mateo County: 27 min — via US Census ACS / Data USA
Most common commute in San Mateo County: Drove Alone (57%) — via US Census ACS / Data USA
Households with home internet in San Mateo County: 96% — via US Census ACS / Data USA
Recent seismic activity: 1 earthquake (M4.5+) within 200km in the last 6 months — largest M4.6 near 1 km SE of Boulder Creek, CA. via USGS
Nearby green space: 10 parks within 1.5km — closest is Little River Park. via OpenStreetMap
Nearby history: New Sequoia Theater Building, listed 1994 (262m away) — via National Register of Historic Places
Typical climate: average high 71°F / low 48°F year-round (summers around 81°F, winters around 41°F) — via NOAA 1991-2020 Normals
- Elevation 2m (7 ft)
Source: Wikipedia (state)
About this role & career path
This maps to O*NET Computer User Support Specialists (15-1232.00). Related titles include Application Support Engineer, Call Center Support Representative, and Cloud Operations Specialist—paths that often grow from ticket-driven support into deeper application or infrastructure work.
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Industry news
- The Great Coding Reset: How AI is changing software engineering - Business Insider
- ‘AI code apocalypse’ hasn’t hit engineers as hard as the industry may think - IT Brew
- Want a software engineering job? You'll need more than coding skills in the AI era. - Business Insider
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Build the skills for this role
Build fluency in diagnosing end-user issues, installing and patching OS/software, basic hardware setup and cabling, and clear user communication. Practice reading technical docs and documenting fixes. No certification list was provided for this posting—prioritize hands-on troubleshooting over unlisted credentials.
Be ready to walk through a past ticket: how you gathered symptoms, used diagnostics or manuals, and closed the loop with the user. Expect scenarios on setup (new laptop/OS), minor repair vs. escalate, and how you balance multiple open issues. Tie answers to Authentic8’s on-site Redwood City support needs—availability, professionalism, and calm under interruption.
Strong fit if you like structured problem-solving, patient user support, and hands-on installs more than pure development. On-site Redwood City means reliability and clear communication with local staff matter as much as technical skill.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Help Desk Technician
- Employer Authentic8
- Location Redwood City, California
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 24, 2026
- Apply by August 24, 2026
- Overview Full job description on this page (234 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Help Desk Technician
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Explore related openings
1 other opening(s) at Authentic8 on Get A Job.AI
Occupation family: Help Desk Technician
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