- Company: Businesswire
- Location: San Francisco, California +1 more
- Salary: Pay not listed
- Work type: Hybrid
Businesswire at a glance
SEC filings mentioning "Businesswire": 1,733 — search EDGAR
Senior Service Desk Technician at Businesswire - San Francisco, California +1 more
The Opportunity
Business Wire, a Berkshire Hathaway company, is seeking a Senior Service Desk Technician to join our team in San Francisco, CA. This role will be integral in providing high-quality end-user technology support and operational leadership within the Service Desk. The ideal candidate should possess strong technical expertise, a customer-first mindset, and the ability to mentor junior technicians and drive continuous improvement.
Responsibilities
- Support Windows and macOS environments
- Lead complex incident resolution and service desk initiatives
- Collaborate closely with internal Technology teams and vendors to ensure service excellence aligned with best practices
What We're Looking For
We are looking for a candidate who:
- Has strong technical expertise in Windows and macOS environments
- Can lead by influence, mentoring junior technicians and improving processes
- Is customer-focused and can deliver high-quality end-user technology support
- Has experience leading complex incident resolution and service desk initiatives
- Can work effectively with internal Technology teams and vendors to ensure service excellence aligned with best practices
Why Join Businesswire
At Business Wire, you will have the opportunity to redefine how organizations connect with their audiences. Our global market leader in press release distribution and regulatory disclosure is committed to delivering market-moving news and multimedia accurately while generating social engagements that develop interactions with target audiences.
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Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
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Working in San Francisco, California
Weather right now in San Francisco, California: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
San Francisco is California’s fourth-most populous city and ranks among the densest, highest per-capita-income large U.S. cities—so hybrid roles here usually mean high living costs and strong demand for reliable IT support. California is the large Pacific Coast state with over 39 million residents; the Bay Area is a dense business hub, not a low-cost market.
California is a U.S. state in the Western United States that lies on the Pacific Coast. It borders Oregon to the north, and Nevada and Arizona to the east; it also shares an international border with the Mexican state of Baja California to the south. With over 39 million residents across an area of 163,696 square miles (423,970 km2), it is the largest U.S. state by population and third-largest by
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.6% — via BLS JOLTS
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 208,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Unemployment rate in California: 5.3% — via U.S. Bureau of Labor Statistics
Cost of living in California: 10.7% above the national average — via BEA
Minimum wage in California: $16.90/hr — via FRED
Real GDP per capita in California: $86,110 — via FRED
Home prices in California (year over year): +1.8% — via FRED
Recent seismic activity: 2 earthquakes (M4.5+) within 200km in the last 6 months — largest M5.6 near 11 km N of Redwood Valley, CA. via USGS
Nearby green space: 9 parks within 1.5km — closest is Union Square. via OpenStreetMap
Nearest public transit: Post Street & Powell Street (transit stop, 63m). via OpenStreetMap
Nearby history: Four Fifty Sutter Building, listed 2009 (167m away) — via National Register of Historic Places
Typical climate: average high 67°F / low 51°F year-round (summers around 72°F, winters around 45°F) — via NOAA 1991-2020 Normals
Walkability: Most walkable — via EPA National Walkability Index
Typical rent nearby: $2,977/mo · $3,604/mo — via HUD Fair Market Rents
- Elevation 38m (125 ft)
Source: Wikipedia (state)
Prepare concrete examples of prioritizing a busy queue, remote troubleshooting under time pressure, and leading or coordinating a major incident. Expect scenario questions on identity/access, endpoint support, and how you communicate status to non-technical users.
Best fit if you already handle complex service-desk work and want hybrid San Francisco support for a business newsroom/operations environment. Public company culture DATA is thin—ask about team size, tooling, and any on-call expectations in the interview.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Service Desk Technician
- Employer Businesswire
- Location San Francisco, California +1 more
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 24, 2026
- Apply by August 23, 2026
- Country United States
- Overview Full job description on this page (243 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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