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Be ready to walk through a past ticket: how you gathered symptoms, used diagnostics or manuals, and closed the loop with the user. Expect scenarios on setup (new laptop/OS), minor repair vs. escalate, and how you balance multiple open issues. Tie answers to Authentic8’s on-site Redwood City support needs—availability, professionalism, and calm under interruption.
Strong fit if you like structured problem-solving, patient user support, and hands-on installs more than pure development. On-site Redwood City means reliability and clear communication with local staff matter as much as technical skill.
As a Help Desk Technician at Authentic8 in Redwood City, a typical day centers on keeping systems usable for staff. You oversee daily computer performance, answer software and hardware questions, run diagnostics from manuals or user reports, and set up machines—cables, OS, and apps. Expect minor installs and repairs on hardware, software, and peripherals, plus check-ins with users and managers when new systems or changes are needed.
Build fluency in diagnosing end-user issues, installing and patching OS/software, basic hardware setup and cabling, and clear user communication. Practice reading technical docs and documenting fixes. No certification list was provided for this posting—prioritize hands-on troubleshooting over unlisted credentials.
No—the listing is for Redwood City, CA with remote set to off; plan for on-site support.
User support and systems care: answering inquiries, diagnostics, installs, minor repairs, and coordinating requirements for changes—aligned with O*NET help desk tasks.
See O*NET’s summary for Computer User Support Specialists at onetonline.org.
Public-domain labor data — prepare examples for 2–3 of these.
Help Desk Technician at Authentic8 in Redwood City, CA What This Role Involves The Help Desk Technician will be the primary point of contact for IT support across Authentic8's hybrid workforce. Responsibilities include endpoint provisioning, troubleshooting, and day-to-day technical support for staff based at the Redwood City office as well as remote employees. The role requires a blend of strong customer service skills and technical expertise to ensure smooth operations. Core Duties Provisioning and managing endpoints for both on-site and remote workers Troubleshooting hardware, software, and network issues Providing first-level support for a wide range of technical inquiries Maintaining accurate records of service requests and resolutions Assisting with the deployment and management of security measures Qualifications Technical background in IT support or related field Experience with endpoint devices, operating systems, and networking Strong problem-solving skills and ability to work independently Excellent customer service and communication skills Familiarity with ticketing systems and ITIL practices is a plus Working at Authentic8 At Authentic8, you'll be part of a team that supports some of the world's most sophisticated organizations. The role offers opportunities to learn new technologies and grow your career within a dynamic environment. You will work in a Redwood City office with a mix of on-site and remote colleagues. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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