- Company: Authentic8
- Location: Redwood City, California
- Salary: Pay not listed
Authentic8 — company details are preparing and update automatically in a few seconds (or refresh).
Help Desk Technician at Authentic8 in Redwood City, California
What This Role Involves
The Help Desk Technician will be the primary point of contact for IT support across Authentic8's hybrid workforce. Responsibilities include endpoint provisioning, troubleshooting, and day-to-day technical support for staff based at the Redwood City office as well as remote employees. The role requires a blend of strong customer service skills and technical expertise to ensure smooth operations.
Core Duties
- Provisioning and managing endpoints for both on-site and remote workers
- Troubleshooting hardware, software, and network issues
- Providing first-level support for a wide range of technical inquiries
- Maintaining accurate records of service requests and resolutions
- Assisting with the deployment and management of security measures
Qualifications
- Technical background in IT support or related field
- Experience with endpoint devices, operating systems, and networking
- Strong problem-solving skills and ability to work independently
- Excellent customer service and communication skills
- Familiarity with ticketing systems and ITIL practices is a plus
Working at Authentic8
At Authentic8, you'll be part of a team that supports some of the world's most sophisticated organizations. The role offers opportunities to learn new technologies and grow your career within a dynamic environment. You will work in a Redwood City office with a mix of on-site and remote colleagues.
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Listing facts
- Role Help Desk Technician
- Employer Authentic8
- Location Redwood City, California
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 24, 2026
- Apply by August 24, 2026
- Overview Full job description on this page (234 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Help Desk Technician
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
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1 other opening(s) at Authentic8 on Get A Job.AI
Occupation family: Help Desk Technician
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