Global Account Director, Payment Partnerships – WooCommerce

Join Automattic as a Global Account Director for Payment Partnerships, leading one of WooCommerce's most strategically significant payment relationships. This full-time, senior-level commercial role based in the United States offers a high-visibility opportunity to drive growth and executive influence.

About the Role

As the primary steward of one of WooCommerce's most critical payment partnerships, you'll oversee the strategic and commercial direction of a nine-figure relationship. You'll move seamlessly between executive strategy and technical discussion. Your mandate: deliver minimum 30% year-over-year growth while strengthening an alliance serving millions of merchants globally.

What You'll Do

• Develop and execute rolling multi-year partnership plans aligned with WooCommerce strategy and partner expansion priorities.
• Identify and close expansion opportunities across geographies, product lines, and revenue models.
• Build executive relationships across the partner organization, serving as WooCommerce's consistent voice.
• Orchestrate internal alignment across engineering, product, marketing, legal, finance, and operations.
• Lead QBRs, annual planning, and escalation resolution with strategic authority.
• Maintain sophisticated understanding of global payment economics—interchange, acquiring models, payment rules—and apply this to sharpen commercial positioning.
• Monitor the payments landscape for emerging technologies and competitive threats.
• Track partnership health through KPIs and leading indicators, reporting to senior leadership.
• Manage contract renewals and commercial negotiations with discipline.

What We're Looking For

• 10+ years of commercial leadership in payments—merchant services, acquiring, or payment service providers.
• Track record scaling strategic partnerships ($50M+ ARR) with consistent delivery against aggressive targets.
• Deep knowledge of payment economics: interchange mechanics, banking relationships, cost structures.
• Technical fluency in payment capabilities and integration feasibility assessment.
• Exceptional executive presence and communication skills; proven C-suite influence.
• Strong financial modeling and analytical abilities for business case development.
• Excellence in cross-functional orchestration without direct authority.
• Experience leading multi-year strategic planning and execution cycles.
• Ability to thrive in complexity and establish clarity amid ambiguity.
• Multi-continent partnership management experience strongly preferred.

About the Company

Automattic created WordPress (powering 43% of websites) and WooCommerce (running four million online stores globally). Our portfolio spans publishing platforms, enterprise infrastructure, and messaging applications, serving individual creators through multinational enterprises including Disney, Meta, and Salesforce. Founded in 2005 and built on open source values, we employ over 1500 people who collaborate across time zones, speaking over a hundred languages. We're profitable, generate positive cash flow, and remain committed to democratizing the tools that power the open web.

Applying for This Role

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