Senior Customer Success Engineer

Responsibilities

We are representing a confidential data resilience organization seeking a Senior Customer Success Engineer to serve as the primary technical owner driving long-term customer outcomes. In this remote role, you will combine technical expertise with relationship management to maximize customer success.

Your day-to-day responsibilities will include:

• Configuring customer accounts, customizing backup policies and storage solutions, and facilitating smooth onboarding processes for new clients
• Conducting technical assessments and building comprehensive protection plans while recommending appropriate software architectures
• Running recovery simulations and applying disaster recovery maturity models to track and report on resilience posture through quarterly reports
• Identifying migration opportunities by analyzing usage patterns and environment configurations, then conducting strategic planning sessions
• Monitoring customer health signals to detect churn risk early and defining technical mitigation plans in partnership with renewal teams
• Building business cases with TCO analysis and articulating value propositions to support expansion opportunities
• Engaging executive stakeholders (CISO/CIO level) with clear updates on risk, status, and opportunities
• Managing a portfolio of 5–50 Enterprise and Commercial accounts with $100K+ annual recurring revenue
• Owning technical success plans and adoption roadmaps while influencing commercial terms alongside Sales and Customer Success leadership

What We're Looking For

Our ideal candidate brings a strong combination of technical depth and customer-facing soft skills:

• 5+ years in customer-facing engineering roles focused on data backup and recovery (Technical Consulting, Pre-Sales Systems Engineering, or Technical Account Management)
• Advanced English proficiency required; Spanish, German, or French is a plus
• Hands-on expertise across operating systems, virtualization platforms, storage systems, scripting/automation, and cloud platforms
• Strong experience designing and executing protection plans, migrations, and recovery simulations
• Deep understanding of disaster recovery and resilience best practices
• Relevant platform certification required (may be completed post-hire within an agreed timeframe)
• Preferred industry certifications: AWS Solutions Architect (Associate or Professional), Microsoft Azure Administrator, or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps with measurable value
• Executive stakeholder engagement skills with the ability to synthesize technical, business, and risk signals into actionable recommendations
• Excellent communication, cross-functional collaboration, and stakeholder management abilities
• Natural collaboration skills, strong organizational abilities, and motivation driven by customer success

How We Work With You

Get A Job.ai is a recruiting firm representing top-tier organizations across the technology sector. When you apply through our platform at getajob.ai, our talent team will review your background and conduct an initial screening to understand your experience and career goals. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process. Please apply exclusively through Get A Job.ai—direct contact with the client is not part of this process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to equal opportunity employment. We evaluate qualified applicants without regard to race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic.