- Company: Towne Properties
- Location: North Hills, Wake County
- Salary: $37,440–$43,680/hr
- Full Time
- North Hills, Wake County
- $37,440–$43,680/hr
- Apply on company site
- $37,440–$43,680/hr
Towne Properties — company details are preparing and update automatically in a few seconds (or refresh).
Towne Properties is hiring a full-time Customer Service Administrator at our Carolina Regional Office in North Hills, Wake County, paying $18–$21 per hour. If you excel at building relationships and solving problems with professionalism and care, we'd like to meet you.
The Opportunity
As a Customer Service Administrator, you'll be the front line of support for our residents and business partners. This is your chance to shine in a stable, full-time role at a recognized leader in property management. Towne Properties has been honored as a Top Workplace for seven consecutive years, and we're committed to developing careers, not just filling positions. You'll work a predictable Monday–Thursday, 8:00 AM–5:30 PM schedule, plus Friday, 8:00 AM–1:00 PM, giving you structure and time to balance work and life.
Key Responsibilities
- Handle inbound and outbound customer communications via phone, email, and online channels with professionalism and attention to detail
- Process service requests, maintenance work orders, lease inquiries, and administrative documentation accurately and promptly
- Maintain organized records and update customer accounts to ensure consistency across the team
- Coordinate between residents, maintenance staff, and management to resolve issues and follow up on outcomes
- Assist with scheduling appointments, site tours, and administrative events
- Support the regional office with general administrative tasks that keep operations running smoothly
What You Bring
- Genuine interest in customer service and a track record of delivering professional support
- Strong written and verbal communication skills
- Organizational ability to manage multiple requests and deadlines
- Comfort with computer systems, email platforms, and basic software tools
- Reliable transportation to North Hills, Wake County
- A respectful, solution-focused attitude toward problem-solving
More About Towne Properties
Towne Properties builds communities and careers. Since 2018, we've been recognized annually as a Top Workplace because we invest in our team, value long-term success, and maintain high standards of service. We're growing, and we want team members who take pride in their work and are ready to grow with us.
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Listing facts
- Role Customer Service Administrator
- Employer Towne Properties
- Location North Hills, Wake County
- Type Full Time
- Pay (from listing) $37,440–$43,680/hr
- Posted April 2, 2026
- Apply by 2026-08-09
- Country context US
- Overview Full original description on this page (339 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Administrator
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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Occupation family: Customer Service Administrator
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