Customer Service Administrator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Company facts (cached)

Website: towneproperties.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Towne Properties is hiring a full-time Customer Service Administrator at our Carolina Regional Office in North Hills, Wake County, paying $18–$21 per hour. If you excel at building relationships and solving problems with professionalism and care, we'd like to meet you. The Opportunity As a Customer Service Administrator, you'll be the front line of support for our residents and business partners. This is your chance to shine in a stable, full-time role at a recognized leader in property management. Towne Properties has been honored as a Top Workplace for seven consecutive years, and we're committed to developing careers, not just filling positions. You'll work a predictable Monday–Thursday, 8:00 AM–5:30 PM schedule, plus Friday, 8:00 AM–1:00 PM, giving you structure and time to balance work and life. Key Responsibilities Handle inbound and outbound customer communications via phone, email, and online channels with professionalism and attention to detail Process service requests, maintenance work orders, lease inquiries, and administrative documentation accurately and promptly Maintain organized records and update customer accounts to ensure consistency across the team Coordinate between residents, maintenance staff, and management to resolve issues and follow up on outcomes Assist with scheduling appointments, site tours, and administrative events Support the regional office with general administrative tasks that keep operations running smoothly What You Bring Genuine interest in customer service and a track record of delivering professional support Strong written and verbal communication skills Organizational ability to manage multiple requests and deadlines Comfort with computer systems, email platforms, and basic software tools Reliable transportation to North Hills, Wake County A respectful, solution-focused attitude toward problem-solving More About Towne Properties Towne Properties builds communities and careers. Since 2018, we've been recognized annually as a Top Workplace because we invest in our team, value long-term success, and maintain high standards of service. We're growing, and we want team members who take pride in their work and are ready to grow with us. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in North Hills, Wake County, hybrid, or fully remote?