- Company: ASM Research, An Accenture Federal Services Company
- Location: Grandview Heights, Franklin County
- Full Time
- Grandview Heights, Franklin County
- Apply on company site
ASM Research, An Accenture Federal Services Company at a glance
Join ASM Research, An Accenture Federal Services Company, as a Customer Service Specialist I - Bilingual (Spanish) in Grandview Heights, Franklin County. This full-time position offers the opportunity to deliver exceptional support while leveraging your English and Spanish fluency in a federal services environment.
About the Role
As a Customer Service Specialist I, you'll serve as a primary point of contact for customers seeking assistance through multiple channels. Operating in a structured, fast-paced setting, you'll handle routine inquiries, resolve transaction issues, and maintain the service quality standards essential to customer satisfaction and service level agreement compliance.
What You'll Do
- Handle inbound and outbound customer calls, addressing questions and resolving concerns with professionalism
- Provide written support via email and manage real-time conversations through web chat
- Execute back-office service operations and transaction processing activities
- Investigate customer issues thoroughly and identify effective solutions
- Create detailed documentation of all customer interactions and case outcomes
- Complete daily operational tasks and contribute to team performance metrics
- Communicate in both English and Spanish to serve diverse customer populations
What We're Looking For
- Bilingual fluency in English and Spanish (spoken and written)
- Prior customer service experience in a call center, help desk, or support operations setting
- Strong verbal and written communication abilities
- Proficiency managing multiple communication channels simultaneously
- Excellent organizational skills and commitment to accuracy
- Collaborative approach to working with colleagues and supervisors
- High school diploma or equivalent preferred
About the Company
ASM Research, An Accenture Federal Services Company, serves federal agencies with dependable customer support and mission-focused solutions. Our Grandview Heights, Franklin County, team maintains high standards of service delivery and professional excellence.
Apply Today
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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What people say about ASM Research, An Accenture Federal Services Company
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Aggregated from public discussions and news; opinions are the authors’ own.
Working in Grandview Heights, Franklin County
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Ohio is a state in the Midwestern region of the United States. It borders the Canadian province of Ontario to the north, Pennsylvania to the east, West Virginia to the southeast, Kentucky to the southwest, Indiana to the west, and Michigan to the northwest. Ohio is the 34th-largest state by area, at 44,825 sq mi (116,100 km2), and the seventh-most populous state, with a population of nearly 11.9 m
Nearby history: Bank Block Building, listed 1997 (115m away) — via National Register of Historic Places
Typical climate: average high 64°F / low 41°F year-round (summers around 85°F, winters around 21°F) — via NOAA 1991-2020 Normals
- Elevation 242m (794 ft)
Source: Wikipedia (state)
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