ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company — Five Points, Wake County
Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Monitors calls for timeliness of answer, active …
To apply for this job please visit www.adzuna.com.
About this role & career path
Working in Five Points, Wake County
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